Dear jj2297,
Thank you for sharing your experience in Tripadvisor for our hotel.
First and foremost, we would like to convey our apologies for some services which are not meeting your expectation. All improvements needed have been raised to all departments concern. We will take immediate action to improve the details
I hope you will allow us the opportunity to serve your future visit and we are looking forward to welcome you back at our hotel in the future.
Kind regards,
Management