上周在酒店住了3天。房间很干净,酒店员工是非常有用,也很友好。酒店位置良好,价格在合理的范围内。我希望酒店可以改善他们的无线网络基础设施,因为我们拿无线打电话时老是断线。更多
- 访问酒店网站
- 1 (844) 631-0595
- 免费Wifi
- 游泳池
- 餐厅
- 客房服务
上周在酒店住了3天。房间很干净,酒店员工是非常有用,也很友好。酒店位置良好,价格在合理的范围内。我希望酒店可以改善他们的无线网络基础设施,因为我们拿无线打电话时老是断线。更多
显示较少Dear simonkel,
I thank you for staying with us and appreciate that you had an enjoyable stay.
I regret the internet connection dropped at times as they were some repair on the fiber optic cable.
I wish to welcome you during your next visit.
Cordially
住了一晚私人泳池别墅和两晚渡假村,想在市中心找一家酒店,发现这家的位置还不错,走到两个商场也在15分钟路程内。房间十分整洁,空间也算大,连洗手盘都有两个,整体还是不错的。
Dear Victorclli
We thank you for your comments and highly positive contribution about our hotel.
Our service is to ensure that all of our guest will experience every moment of personalized with us, which you obviously experienced and enjoyed.
We wish to have the pleasure to welcome you back in the near future.
Kind Regards,
Management
这家酒店就在库塔海滩对面,位置绝佳。房间很舒适……早餐有很多种选择……从露台游泳池看到的景色是一流的,游泳池很大,也很令人放松……总之,物有所值……
Dear Sunealn,
We were very pleased to read that you enjoyed your stay in our property and highly positive contribution about our hotel.
It is with a great pleasure that we have accepted your compliments toward us. Your satisfaction is the best reward for our team to strive the best quality of service.
We hope your next visit will be as pleasant as the previous one.
Kind regards,
Management
我预订这家酒店的时候,错误地把我的雅高账号评级看成了酒店星级,从方方面面来看,从服务到办理入住,以及他们对待雅高银会员的态度,这家酒店实际上只是一家3星酒店。非常普通的房间,洗漱用品欠缺,大厅进入很不方便,估计就酒店位置值得上5星级。
Dear jj2297,
Thank you for sharing your experience in Tripadvisor for our hotel.
First and foremost, we would like to convey our apologies for some services which are not meeting your expectation. All improvements needed have been raised to all departments concern. We will take immediate action to improve the details
I hope you will allow us the opportunity to serve your future visit and we are looking forward to welcome you back at our hotel in the future.
Kind regards,
Management
酒店毗邻海滩,靠近市中心、餐馆和购物中心。 房间设计得很好。 屋顶的游泳池可以看到大海,景色十分壮观。早餐是巴厘岛最好的——有中国菜,印尼菜和印度菜可以选。健身房不大,但是不拥挤,而且里面有空调!
Dear Karkarew,
We thank you for your comments regarding your recent stay at The Kuta Beach Heritage Hotel.
It is with a great pleasure that we have accepted your compliments toward us. Your satisfaction is the best reward for our team to strive the best quality of service.
We hope your next visit will be as pleasant as the previous one.
Kind regards,
Management