Dear 347454425,

Greetings from the tropical paradise!

Thank you very much for choosing Melia Bali as your staying destination in Bali, and for reviewing us on TripAdvisor.

We are thrilled to learn that your overall stay was enjoyable, and you loved our lush gardens. Located on 10,7 ha of land, 70% of our hotel consists of lush tropical gardens. Our gardens are home for more than 600 coconut trees and various local plants, including rare trees. The design of the hotel is very open as we want to bring our guests close to the nature.

On the other side, we would like to apologize for not being able to honor you with an early access to the room before the check-in time. As mentioned in your booking confirmation letter our official check in time is at 15.00, although we do our best to accommodate all special requests from our guests. Unfortunately, during your staying period, the hotel was in a high occupancy, the time between our check-out at 12:00 pm and check-in at 15:00 was required for the room preparation to ensure the rooms were presented to the guests in perfect conditions.

In regards to the Chinese speakers available in the hotel, we do have 3 staff who will be more than happy to attend you in Chinese language. Should you require any assistance during your stay, please do not hesitate to contact our associates at the reception counter.

It was a great pleasure to have you here. and we are looking forward to welcoming you back in the nearest future. Please do not hesitate to contact us for any assistance with your future booking in any Melia Hotels around the world.

Best regards,

Isma Suryani
Quality Control Officer

Dear MaewSyam,

Greetings from the tropical paradise!

Thank you very much for staying with us, as well as for letting us know about your experience.

We are elated to hear that you loved our beachfront location, and the hotel decorations. . The hotel was designed by a Spanish architecture who spent a whole year in Bali creating a perfectly balanced design that combine traditions of Bali and contemporary comfort of West. We believe that hotel would give guests an opportunity to experience real authentic Bali and enrich their cultural knowledge, therefore beside the design, we also arrange traditional dances in our Lotus restaurant where guests can enjoy the performance while indulging themselves with best flavors of Asia.

We do hope you will visit us again and please, do not hesitate to contact us for any assistance with your future reservations in any Melia hotel all around the world.

Best regards,

Isma Suryani
Quality Control Officer

Dear chen92037,

Warm greetings from the tropical paradise!

Thank you very much for staying with us, as well as for letting us know about your recent experience.

We are elated to hear that you have enjoyed the comfort of your room, and you loved our daily entertainment program. Melia has designed Life Enriching Activity Program for everyone: authentic Balinese experience for culture-lovers, pool and beach games, Zumba and Salsa classes, aqua gym for those who prefers active holidays, yoga, Pilates and aqua stretching for Zen seekers, kids club and family parties for travelers with children.

Thank you, also, for highlighting our extensive breakfast selections. In the mornings, to create a perfect start for our guests, our Executive Chef and his professional team prepare a wide range of options at the breakfast with best tastes from different countries.

You may rest assured that your positive feedback will be shared with the team to inspire us further to keep striving for perfection!

Please consider Melia Bali as your home away from home, and we are looking forward to welcoming you back in the nearest future.

Best regards,

Isma Suryani
Quality Control Officer