我和朋友进到餐厅,看到池塘很漂亮,就提出要坐在池塘旁边。服务员说那些位置都是被预定了的。我们也没再说什么。。然后旁边一对白人夫妇进入餐厅也提出同样的要求,一个经理模样的人立刻同意了给他们换座位。。。因为我们是华人的原因吗?结账的时候也是很莫名其妙,让我们等了十多分钟才把账单拿过来。距离柜台也就几步路而已。。。。难以想象一个亚洲国家的餐厅,服务员也是亚洲人,却如此对白人讨好。。。
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我和朋友进到餐厅,看到池塘很漂亮,就提出要坐在池塘旁边。服务员说那些位置都是被预定了的。我们也没再说什么。。然后旁边一对白人夫妇进入餐厅也提出同样的要求,一个经理模样的人立刻同意了给他们换座位。。。因为我们是华人的原因吗?结账的时候也是很莫名其妙,让我们等了十多分钟才把账单拿过来。距离柜台也就几步路而已。。。。难以想象一个亚洲国家的餐厅,服务员也是亚洲人,却如此对白人讨好。。。
Dear Valued Guest,
Warmest greetings from The Café Lotus - A Taste of Culture
Thank you for taking the time to share your feedback. We sincerely apologize for any misunderstanding and inconvenience you experienced during your visit. We deeply regret if it seemed like there was any discrepancy in the way seating requests were handled. Our goal is to provide an inclusive and welcoming environment for all our guests, and we appreciate you bringing this to our attention.
We assure you that our intention is never to treat any guest differently based on their background. We value each customer equally and want everyone to have a positive experience. We are addressing your concerns with our team to ensure a consistent and fair approach to all guests.
Regarding the checkout delay, we apologize for any inconvenience. We understand your time is valuable, and we'll work on improving our service efficiency. We appreciate your patronage and feedback, and we hope to have the opportunity to serve you again in the future, providing a better and more enjoyable experience.
Best regards,
The Café Lotus
2 - 6 条点评,共 5,699 条
我给的两颗星只是为了好看的风景。我们不是在表演之夜来吃饭的,通常是下午来吃晚饭的。食物很难吃,没有味道,服务也不好。只要去庙里和荷花合影就行了,不介意来这里。或者在附近的另一家餐馆看演出。我点了一份有鸡胸肉的荷花三明治,里面除了西红柿什么都没有,还有一小块鸡胸肉,一份非常糟糕的意大利面和一份可怕的凯撒沙拉。远离这个地方🙅🏻♀️🙅🏻♀️
Dear Valued Guest,
Warmest greetings from The Café Lotus - A Taste of Culture
We apologize for the disappointment you experienced during your visit. Your feedback is important to us. Kindly be informed that we are representing new management which has been handling The Café Lotus since July 1, 2022. We are committed to enhancing both the quality of our offerings and the service we provide. We're sorry to hear that your dining experience did not meet your expectations. We appreciate your feedback and will use it to improve our food and service.
Best regards,
The Café Lotus
我们没有在这里吃饭,但喝了咖啡和冰镇饮料,其他食物看起来不错,员工服务周到,视野极佳,远离繁忙的主路。
Dear Sir/Madam,
Warmest greetings from The Cafe Lotus - A taste of culture
Thank you for sharing your experience at our restaurant. We are delighted to hear that you enjoyed the beautiful location and had a pleasant time while having your coffee and a chilled drink.
We are glad that you found our other food options to look good and that our service met your expectations. We take pride in providing our guests with a high level of service and delicious food.
Thank you for highlighting the amazing view from our restaurant, which provides a tranquil atmosphere away from the busy main road. We strive to create a peaceful oasis for our guests to relax and enjoy the beauty of Ubud.
Thank you for visiting us, and we hope to have the pleasure of welcoming you back soon for a meal or another drink.
Best regards,
The Cafe Lotus
这家餐厅位于普里萨拉斯瓦蒂神庙。所以你可以一边吃东西一边看风景。我想当所有的荷花都开放的时候一定会很漂亮。在这里我没有找到能吃的素食,只好点了火腿和奶酪三明治而不吃火腿。我注意到服务人员年纪都较大,看起来似乎不想被打扰。餐馆里也没有免费的Wi-Fi。
Dear Valued Guest,
Warmest greetings from The Café Lotus - A Taste of Culture
Thank you for sharing your feedback about your recent visit to our restaurant. We appreciate your observations about the beautiful view and apologize for any inconvenience you faced regarding the vegetarian options and service. Kindly be informed that we are representing new management which has been handling The Café Lotus since July 1, 2022. We are committed to enhancing both the quality of our offerings and the service we provide. We appreciate your feedback regarding the food options and service. We have noted your comments and will work towards improving in these areas. We value your feedback. Your satisfaction is important to us, and we're committed to delivering a better experience next time.
Best regards,
The Café Lotus