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Warmest greetings from Ubud Heaven Sayan
Thank you for choosing Ubud Heaven Sayan as your accommodation during your visit to Ubud Bali. And thank you for your review and sharing your experience on TripAdvisor to other travelers. We are very glad to hear that you have enjoyed the villa and the service from our team members.
I will share this review to our team so they can take pride of their hard work.
We are trilled to work harder to provide a better quality service from our Food and Beverage in the meantime, your kind feed back are very high appreciated. For your next visit please do not hesitate to contact our lovely reservation team at email@example.com to received any special promotion available. On behalf of our team members, we would like to thank you and hope to welcoming you again sometime soon.
Thank you for your feedback and choosing our villa for stay with your family in Ubud. I am sorry to hear that our property does not suitable as per your family holiday needs. We always try to explain fully about our property and facilities so that our guests can understand according to their needs. Just for information that the property we make with the concept back to nature and we just add the villa buildings, restaurants, bridges without damaging trees, rivers, and rice fields that have been previously provided by nature. Regarding bell boys, rest assured that it does not reflect the true Mutiara Hospitality and we will address this issue accordingly with the department concerned so that improvements can be made to ensure the best service is given to our valuable guests.
Again, thank you very much for your feedback and I do hope that we will have the opportunity to welcoming you again in the future and restore your confidence in our service.
Raden Bagus S N