Dear Mr. Samuel E,
Greeting from Zodiak Kebon Kawung - Bandung,
First of all, we would like to thank you for your stay and thank you for sharing your stay experience at TripAdvisor.
We are terribly sorry that you had to get some facilities deficiency during stay. Especially on TV's channel, variety and taste of breakfast menu and buffet presentation.
We are seriously look into this issue and continue with a thorough review and evaluation with respective department's leader, working on any necessary action plans so that it will not happen anymore in the future.
Mr. Samuel E, we do still look forward to welcoming you back again on 2017. So that we can personally look after your needs and we could have an opportunity to assure you to had a much better stay.
Thank you.
Regards,
Indra - HM Zodiak Kebon Kawung
0813-2058-2851
indra.darmawan@zodiak-hotel.com