房间没有窗户,还有一股发霉的味道。电视遥控没有电池,空调遥控也坏了。白毛巾变成灰色了。我去的时候是下雨天,还能听到雨打在屋顶的声音,就像睡在户外。停车场很糟糕。差评!更多
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房间没有窗户,还有一股发霉的味道。电视遥控没有电池,空调遥控也坏了。白毛巾变成灰色了。我去的时候是下雨天,还能听到雨打在屋顶的声音,就像睡在户外。停车场很糟糕。差评!更多
显示较少Dear CKZ1982,
Greeting from Zodiak Kebon Kawung - Bandung,
First of all, we would like to thank you for your stay and thank you for sharing your stay experience at TripAdvisor.
We are terribly sorry that you had to get some facilities deficiency during stay. Mouldy rooms, trouble on remote TV and AC, car park and sound proofing of rooms.
We are seriously look into this issue and continue with a thorough review and evaluation with respective department's leader, working on any necessary action plans so that it will not happen anymore in the future.
Actually, we had reactive our valet service (by security and driver incharge) that ready to parked your vehicle with no additional charges. Our room supervisor and staff has been re-training about our SOP of rooms taht ready to sell.
CKZ1982, we do still look forward to welcoming you back again. So that we can personally look after your needs and we could have an opportunity to assure you to had a much better stay.
Thank you.
Regards,
Indra - HM Zodiak Kebon Kawung
0813-2058-2851
indra.darmawan@zodiak-hotel.com
这间饭店位于万隆市中心的,饭店位置离万隆火车站很近,我们住的双人房很宽敞舒适,有一张双人床还有一座沙发,房间内还有电热水瓶及吹风机等,设备算相当齐全,不过浴室稍嫌简单.
Dear m5486896,
Warm Greeting From Zodiak KebonKawung Hotel.
Thank you for sharing your perspective on your stay at Zodiak KebonKawung Hotel recently. We are glad knowing you enjoyed staying with our service. Your satisfaction is our pride and we will always strive to provide a high quality product as well as value for our guests.
Once again Thank You I do hope that you will return in the future for another renewing stay.
Thanks & Regards,
Charis Sofiyan
我们在这家酒店住了7个晚上,感觉很不错,服务很好。我还会再去的。酒店所处位置很棒,去我想去的地方很方便。我向大家推荐这家酒店。
Dear Mrs. Wulan P,
Happy Tuesday from Zodiak Kebon Kawung - Bandung,
First of all, we would like to thank you for your stay and thank you for sharing your stay experience at TripAdvisor.
It's really nice to read your happy reviews. Wishing that we could always have an opportunity to assure you to had a much better stay, someday.
Thank you for your recommendation.
See you soon
Regards,
Indra - HM Zodiak Kebon Kawung
0813-2058-2851
indra.darmawan@zodiak-hotel.com
总的来说入住体验很好,虽然这只是一间经济型酒店,但还是有些问题可以改进的。电视有30个频道,但只有一半可以看,早餐选择有限,味道也一般般,摆盘更是不怎样,咖啡很难喝。希望以后这间酒店能变得更好。
Dear Mr. Samuel E,
Greeting from Zodiak Kebon Kawung - Bandung,
First of all, we would like to thank you for your stay and thank you for sharing your stay experience at TripAdvisor.
We are terribly sorry that you had to get some facilities deficiency during stay. Especially on TV's channel, variety and taste of breakfast menu and buffet presentation.
We are seriously look into this issue and continue with a thorough review and evaluation with respective department's leader, working on any necessary action plans so that it will not happen anymore in the future.
Mr. Samuel E, we do still look forward to welcoming you back again on 2017. So that we can personally look after your needs and we could have an opportunity to assure you to had a much better stay.
Thank you.
Regards,
Indra - HM Zodiak Kebon Kawung
0813-2058-2851
indra.darmawan@zodiak-hotel.com
加分点:+大堂很大+有客房服务,价格合理+离火车站、咖啡馆、美食店和商场都很近+房间里有免费WIFI、保险箱、免费饮用水、牙刷、拖鞋+对经济型酒店来说,早餐很不错,减分点:-房间很小,灯光昏暗-床品上有污渍-墙壁很脏-停车位有限-管理上需要关注一下该维修的事宜。床灯坏了,毛巾架也坏了,空调的噪音有点大。