Dear NazifCengiz,
Warmest Greeting from Sintesa Peninsula Hotel Manado.
Thank you for taking your time to write a review for us. First of all please accept our sincere apologize in regards of the uncomfortable situation you had experienced during your stay in our hotel. I will forward it to our concerned department about your issues regarding the towel, cleanliness, hot water and the wake up call. This is an uncommon situation and we promise, we will investigate it further and make any necessary action to keep our standard high as usual.
Once again thank you very much for your honest review and we will always improve our overall qualities to create a great experience for all of our guest. We look forward to welcoming you again in the future with our great improvement.
Kind Regards
I Putu Anom Dharmaya
General Manager