We are very sorry to be learning of the issues in your guest room, and have shared your comments with our Housekeeping and Maintenance staff so they can address them immediately. Thank you for taking the time to share your feedback so we are aware of the situation.
Thank you for taking the time to share your feedback with us, we are happy to hear that your room was ready on time for your event as you had called regarding. Our check-in time is listed as 4pm based on availability, which is why our desk staff was correct in telling you that they could not guarantee 4pm - we are glad that you were able to get your room and that you enjoyed your event. We hope to see you in the future.
We are very happy to hear that you enjoyed our staff and good service during your stay. Our property exceeds the standards for ADA requirements in NYS, we apologize if the set up for your particular conference was difficult and we will pass your comments on to the organizer of the event to suggest a different layout in the future. Our kitchen is happy to accommodate all special meal requests, including vegan options; we apologize if your servers did not notify you that those options are available, please know that you can request special menu options at any time during your event. Thank you for taking the time to share your review with us.