We thank you for taking the time in reviewing your stay.
We are really sorry about your experience and quite surprise to receive such feedback.
We would like to clarify our position in regard to your review.
Galle Centre Home has indeed a two person bunk bed room, but we would never accept bookings for more than two people for such room as we offer also a triple room.
In the description of our Guesthouse is stated that we are located in the center of the town, and this is indeed were we are located. If you were looking for an accommodation in the fort area, that is not the center of the town.
The pictures showed are matching the reality and the "stuffy building" you refer to is our second building we have expanded to and it is in the same well taken care condition as the main building.
We always on our guest arrival to let us know if they would like to have breakfast with us in the morning and if so we ensure that the breakfast is ready for the wished time. But we are so flexible to accept breakfast also without notice, so we do not recognize our behavior in your feedback.
However we would like to inquire further on your stay, so we would like you to contact us via private message.
Galle Centre Home
Mr Martin, you should be a shamed of your self! Blaming Staff that they are rude.... They are NEVER rude but always helpful. You came to our home and didn't want to pay for your room and wanted the manager to just cancel it!
Even with a cancelation you have been told that you had to pay for the first Night as the Booking.com rules are clear on this.
You refused and had absolutely no intention in paying the booked room.
That all together ended in the phrase of my Staff ''then we will call the police" as this was his way of solving the matter as he was in his right By asking for the settlement through them.
I hope this review and the response will be deleted as I find it very embarissing that US Westeners behave so badly in a country where the local people have so much respect towards US!