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1 - 6 条点评,共 37 条
点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2017年4月19日的点评 通过移动设备发表

由于景色不错以及中心的位置,我们选择了这家酒店。当我们到达时候,找到不是那么中心的位置,工作人员粗鲁,照片是带有欺骗性的(图片显示的可爱的房子,但我们只看到路上古板的建筑)。酒店向我们保证房间足够住下3个人,但是我们发现小房间里只有一张双人床。这是我一个月前到访斯里兰卡最闷热最不舒服的夜晚,所有的东西都关上了,第二天也没有早餐,因为没人去过超市!?别住这里!

感谢 hartswads
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
Centrehome,Galle Centre Home 的 Guest Relations Manager,回复了这篇点评2017年9月13日已回复
Google 翻译

Dear Hartwards,

We thank you for taking the time in reviewing your stay.
We are really sorry about your experience and quite surprise to receive such feedback.

We would like to clarify our position in regard to your review.
Galle Centre Home has indeed a two person bunk bed room, but we would never accept bookings for more than two people for such room as we offer also a triple room.

In the description of our Guesthouse is stated that we are located in the center of the town, and this is indeed were we are located. If you were looking for an accommodation in the fort area, that is not the center of the town.

The pictures showed are matching the reality and the "stuffy building" you refer to is our second building we have expanded to and it is in the same well taken care condition as the main building.

We always on our guest arrival to let us know if they would like to have breakfast with us in the morning and if so we ensure that the breakfast is ready for the wished time. But we are so flexible to accept breakfast also without notice, so we do not recognize our behavior in your feedback.

However we would like to inquire further on your stay, so we would like you to contact us via private message.

Warm regards,
Galle Centre Home

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2017年2月14日的点评 通过移动设备发表

我的伙伴错误的认为这个地方是在加勒要塞里,但这其实真的不重要。因为要塞离这儿只有5-10分钟步行。房间提供基本配备,其他便利性服务要价有些高。可以用大块东西把窗子遮挡起来,因为房间里有蚊虫。非常友好细心的员工。

感谢 finding_nemo_nz
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.co.nz 查看原文
点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2017年1月6日的点评

酒店很干净,很舒适。早餐很好,员工友好,乐于助人。他们给了我们很多建议来游览这个地区。它位于城市中央,但也如此安静。我们绝对推荐这个地方!

感谢 vernicek2017
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.de 查看原文
点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2016年11月25日的点评

我在网上发现这个可爱的地方,很高兴我选择来这里住。这里离公交站和火车站都很近,步行就可以。房间很干净,房间外面有额外的空间可以小坐一下,有一个可爱的休息区,舒适的扶手椅,还有一个美丽的露台,上面有休息区,最好是晚上坐这儿喝杯啤酒,和同行的游客聊天。早餐特别好吃!工作人员很棒,非常友好,有礼貌。接待员Tina讲德语,这使我感到非常受欢迎,我对这个城镇,它的旅游景点和周边地区的知识有什么不懂的她都会帮我。如果我旅行再来这里,肯定还会再来这儿住的。

感谢 Susan B
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2016年1月26日的点评

虽然这个地方看起来还算可以(从它的大堂来说),在我被接待处(就像:客厅里放置的桌子)的那位男士因为他所宣称的一些预定上的错误谩骂之后,我们离开了。他还居然有胆子恐吓我的女朋友和我,说如果事情没有解决之前(我们要给他现金,虽然我们已经在网上预订过了)我们是不被允许离开这栋房子的。在经历过如此对待之后,我们是绝对不会再来的。

1  感谢 Martin F
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com.au 查看原文
Centrehome,Galle Centre Home 的 Owner,回复了这篇点评2016年1月27日已回复
Google 翻译

Mr Martin, you should be a shamed of your self! Blaming Staff that they are rude.... They are NEVER rude but always helpful. You came to our home and didn't want to pay for your room and wanted the manager to just cancel it!
Even with a cancelation you have been told that you had to pay for the first Night as the Booking.com rules are clear on this.
You refused and had absolutely no intention in paying the booked room.
That all together ended in the phrase of my Staff ''then we will call the police" as this was his way of solving the matter as he was in his right By asking for the settlement through them.
I hope this review and the response will be deleted as I find it very embarissing that US Westeners behave so badly in a country where the local people have so much respect towards US!

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