Dear Bonsta27,
Thank you very much for taking the time to write such a nice review on positive section while the negative section that you highlighted to our service staff, there are the various reviews about this on our tripadvisor page. However, we are looking into this issue so we can improve our service even more. Therefore thank very much for that and do hope you will give us a change of turning it into a positive vacation experience.
Best regards, Viroj