Dear Sir or Madam,
On behalf of Bauman Residence, thank you very much for choosing our hotel as your holiday accommodation. We are apologized for you unhappy to stay at the hotel , would you please understand in the hotel have use taxi service from outsource company if customer not accept the price we don't have the phone number form outside taxi, also the hotel have the store luggage free of charge the customer can leave the luggage any time.
We would be highly appreciated you to understand and the hotel have to improve for a chance to serve and offer you more benefit again as our value returning guests. We wish you a pleasant trip back home and looking forward to welcome you back again.
Yours most faithfully, The Management