Dear Khun Timo,
Greetings from Tony Resort .
Our management team and I would like to extend special thanks for your review on TA of your recent holiday here with us.
We are very happy that you find some features of the resort to your liking and having the potential to develop into a great holiday destination. However, we are also sorry that you find our service level not quite living up to your expectations. We thank you very much for your comments which we have noted and also we has been investigate Front Desk team for improving on our service level.
Once again, thank you and we would like to have the opportunity to welcome you back in the near future.
Warm regards,
Thuwanun P. (Mr.Charn)