2,333
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Marvis
香港2019年10月20日点评通过移动设备发表
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Paul O，普吉岛BYD劳夫特精品服务公寓酒店 的 Front Office Manager，回复了这篇点评
回复时间：2019年10月24日
Dear Marv1s,
Thank you very much for sharing your review with the community. We sincerely appreciate your compliment. The staff and management give a great deal of thought to fulfil the needs of our guests and to always strive for improvement of our overall high standard of service.
I regret to hear you made some dissatisfying experiences with room amenities during your stay. I immediately shared this case concerning departments to recheck and take necessary actions.
Unfortunately, we did not get any notice of our shortfall during your stay and have not had a chance to provide you service recovery, therefore, I hope that we will have the opportunity of recovering your faith in BYD lofts on a future visit.
Kind regards,
Mr.Hama Iminov
Front Office Manager
Thank you very much for sharing your review with the community. We sincerely appreciate your compliment. The staff and management give a great deal of thought to fulfil the needs of our guests and to always strive for improvement of our overall high standard of service.
I regret to hear you made some dissatisfying experiences with room amenities during your stay. I immediately shared this case concerning departments to recheck and take necessary actions.
Unfortunately, we did not get any notice of our shortfall during your stay and have not had a chance to provide you service recovery, therefore, I hope that we will have the opportunity of recovering your faith in BYD lofts on a future visit.
Kind regards,
Mr.Hama Iminov
Front Office Manager
此回复为企业代表所写的主观评论，并不代表 TripAdvisor LLC 的观点。
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1 - 6 条点评，共 2,709 条
Edmondlau
2
我们一家三口订了二间房，出发前一个星期酒店已经发电邮来询问有无特别安排，我们希望可以安排相邻房，回复没有问题。酒店位置很近巴东海滩，一行出去就是热闹的街道，但酒店非常安静。我们中午12点到了酒店，原本想先放下行季的，但酒店提早让我们入住了。酒店房间很大很干净，冷气是可以自己调校的，不像其他酒店行中央空调。厨房很大，可惜我们不煮饭，浪费了。酒店职员个个都亲切有礼，行出行入都会打招呼，聊一聊天，在那里住了四晚，已经觉得非常熟悉了，这间酒店的评分那么高，是实至名归的。
询问关于 普吉岛BYD劳夫特精品服务公寓酒店 的问题
感谢 Edmondlau
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为中文，源自www.tripadvisor.com 查看原文
Paul O，普吉岛BYD劳夫特精品服务公寓酒店 的 General Manager，回复了这篇点评2019年8月28日已回复
Dear 'Edmondlau',
We are delighted to read that you enjoyed your stay with us and felt 'at home'. We hope to welcome you back again during your next visit to Phuket.
BYD Lofts Team and Paul - General Manager
此回复为业主反馈，并不代表TripAdvisor以及其合作方的意见。
Jairus25
1
房间整体感觉很好，光线充足，环境也很干净，有像家一样的感觉，酒店位置很好，附近买东西及吃的东西都很多，距海边也不远，慢慢走大约10分钟，每边沙滩很长，外国人比较多，可以散步，也有海上活动可以选择；生日去还有小蛋糕，服务很贴心，当地人也很亲切，过马路走班马线，汽机车会先礼让行人；还有个游泳池，虽然不大，但比较少人，有机会的话会再去一次！
希望早餐能再丰富一点，感觉菜式有点少；另外就是隔音的效果希望能再加强一下。
询问关于 普吉岛BYD劳夫特精品服务公寓酒店 的问题
感谢 Jairus25
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为中文，源自www.tripadvisor.com 查看原文
Paul O，普吉岛BYD劳夫特精品服务公寓酒店 的 General Manager，回复了这篇点评2019年8月7日已回复
Dear 'Jairus25',
Thank you for sharing your latest experience at BYD Lofts!
We are pleased to read that you enjoyed your stay with us from the cleanliness of the room to the service provided.
We look forward to welcome you back again shall you be visiting Phuket.
BYD Lofts Team and Paul - General Manager
此回复为业主反馈，并不代表TripAdvisor以及其合作方的意见。
点评翻译： 此点评由Tripadvisor全球志愿者翻译而来，查看 原始英语点评
231ajk
51
通过移动设备发表
房间小而狭窄，并且他们没有单人床，所以我们为了在起居室多加一个临时床位，不得不一天多付15英镑。游泳池很小才能五个人用，最好不要去， 并且游泳池附近没有酒吧。 餐厅价格很贵，而且街边的食物都比他们的好。总的来说，我不推荐住这个酒店，最好选择住附近性价比高，很多方面都非常非常好的其他酒店。
询问关于 普吉岛BYD劳夫特精品服务公寓酒店 的问题
感谢 231ajk
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语，源自www.tripadvisor.co.uk 查看原文
Paul O，普吉岛BYD劳夫特精品服务公寓酒店 的 General Manager，回复了这篇点评2019年7月29日已回复
Dear '231ajk',
Thank you for sharing your experience at BYD Lofts.
I am disappointed to read that unfortunately our hotel didn't lived up to its usual standards.. our rooms are bigger than the average hotel rooms as they start from 65 sqm up to 160 sqm. An average hotel room would be 40 sqm. Our rooms are currently exclusively equipped with king size beds but we are planning on changing some of our rooms with twin beds in order to offer the possibility to have 2 separate beds in the same room.
Nevertheless, we have ensured that the mention of 'king size bed' is mentioned through all our booking channels so our guests are aware prior their arrival.
Our hotel is also equipped with 2 pools, one of them is located at Soho Building and it offers 5 sun beds + 2 additional sun beds reserved to the pool access room and our second pool, located at Lofts Building roof top, is equipped with 17 sun beds.
As you mention, there is no pool bar at those 2 pools due to the limited space. We have installed a telephone around the pool to allow our guests to call our restaurant shall they wish to order but starting August, we are launching a new app which will allow our guests to order directly from their mobile phone.
We do hope you will give us an other chance to welcome you back again!
BYD Lofts Team & Paul - General Manager
此回复为业主反馈，并不代表TripAdvisor以及其合作方的意见。