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1 - 6 条点评,共 2,913 条
点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2017年12月8日的点评

我们一家人在这里住了一晚,长远来看客服并没有达到五星。他们并没有很好地接待顾客,例如,没有迎接,没有领进酒店。基本上都是自己找路。办理入住和退房耗时很长。除了上面提到的,早餐,泳池,餐厅,都不错。他们有一辆小车接送游客至私人海滩,这一点很棒。但是,太阳下山之后就不能再进入私人海滩和室外游泳池了。很重要的一点提示,不要住一楼泳池旁边的房间,日落前都会有小孩在泳池玩,如果你想小憩一下,祝好运。

感谢 ahmedali14
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Marjan Island ,Marjan Island Resort & Spa 的 General Manager,回复了这篇点评2017年12月17日已回复
Google 翻译

Dear Ahmed,

It is a regret that your expectations were not met following your recent stay at Marjan Island Resort and Spa!

We acknowledge your concerns and will definitely share it to the team. By this, the concerned departments can concentrate on what is needed to be improved. Customer service is of utmost importance to us and we were deeply disappointed that, in this instance, we fail to meet your expectations. Rest assured that we will review our procedures and repeat guest service related trainings imparted in the past. Please accept our apologies for the inconveniences caused.

Your feedback is very helpful to us in order to assess and constantly improve the quality of our service.

We hope to have another opportunity to welcome you back to Marjan Island Resort and Spa and serve you better in the future.

Sincerely,

Yasser Ahmed
General Manager

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2017年11月10日的点评 通过移动设备发表

我们要感谢度假村的管理人员,昨天(11月9日)270人的团队建设期间,度假村的老板Haitham先生,以及餐饮经理Joseph和George为我们提供了良好的设施和绝妙的食物。所有的工作人员让我们度过了令人难忘的一天。酒店的客房全部都是海景房,房间很大很干净,客房服务也很优秀,这通常是顾客回到这里的原因之一。我一定带着客户再回到度假村和水疗中心。谢谢你们。

感谢 685jene
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Marjan Island ,Marjan Island Resort & Spa 的 General Manager,回复了这篇点评2017年11月12日已回复
Google 翻译

Dear Jen,

Thank you for choosing Marjan Island Resort and Spa as your official venue of your recent team building!

We are so happy upon knowing of your successful team building event. I will share your comments to my team and I know that they will be delighted to learn that their efforts have been appreciated and remembered. Thank you for commending the unique hospitality and services of Mr. Haitham, Mr. Joseph and Mr. George.

We welcome all feedback that we receive from our guests which help us to recognize and reinforce excellent service within the team.

It will be our honor to welcome you back and be of service to your team and company once again!

Sincerely,

Yasser Ahmed
General Manager

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2017年6月7日的点评

我和我的家人住的都很好…很多事情要做…很棒很不错的人…一流的设施,特别感谢艾哈迈德先生、卡洛斯先生和维护人员尤其是Bhishal。这有为孩子们准备的海盗俱乐部…成年人也可以玩,哈哈,还有各种各样的自助餐。

感谢 Sunil G
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Marjan Island ,Marjan Island Resort & Spa 的 General Manager,回复了这篇点评2017年6月9日已回复
Google 翻译

Dear Sunil,

We are pleased to know that you had an excellent experience during your recent stay with us.

I will certainly pass on your comments to my team and I know that they will be delighted to learn that their efforts have been appreciated and remembered. Thank you for appreciating all our hotel offer and for acknowledging the good work and hospitality of our staff.

It is our aim to ensure satisfactory guest's experience for each and every one by providing the service you deserve.

Again thank you for staying with us and we hope to welcome you again soon for another well worth family vacation at Marjan Island Resort and Spa!

Sincerely,

Yasser Ahmed
General Manager
Marjan Island Resort and Spa, managed by AccorHotels

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2016年2月3日的点评

我在Marjan Island水疗度假村住了两天,真的太棒了,是一家超赞,堪称完美的优雅酒店。在这里停留的日子感觉很开心,很放松,工作人员又友好有乐于助人。特别感谢Marjan Island水疗度假村的管理部门,还有前台的工作人员elena还有rocel。

感谢 M-Alqaseer
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Marjan Island ,Marjan Island Resort & Spa 的 General Manager,回复了这篇点评2016年2月5日已回复
Google 翻译

Dear Maq_alqaseer,

Thank you very much for your positive feedback.

We appreciate you for taking the time to share your comments and delighted that you find our hotel wonderful, terrific, marvelous and elegant. We are pleased that we were able to meet your expectations and will happily share your comments with all our associates who contributed in the delivery of this experience. We are certain that this will be a source of motivation to all of us.

Thank you for commending our ambassadors Elena and Rocel from the reception. Surely they will be so happy and humbled to read this review. We are greatly heartened by your thoughtful feedback, and we will continue to serve you with the hospitality you have come to expect from us.

We would love to have you stay with us again at Marjan Island Resort and Spa in the future.

Sincerely,
Michael Calixte
General Manager
Marjan Island Resort and Spa, managed by ACCORHOTELS

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2016年1月8日的点评 通过移动设备发表

在这间酒店享受了一个棒棒哒周末。于晚上七点左右抵达,旅行开始于周四的傍晚。办理入住过程很快很容易,随后就被带去看我们的房间。房间很宽敞舒适,只是阳台稍微有点小。餐馆的晚餐服务平均水准有点慢。在周末我们使用了泳池,还不错但是我们得不停地随阳光移动。作为一个人造海滩它还不错,但是总的来说服务十分的差。总体上我们很享受这次入住体验,不过不会再光顾。并非这件酒店有什么不好,只是同水平的酒店有其他很多可供选择。

1  感谢 ChrisL_In_Bali
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Marjan Island ,Marjan Island Resort & Spa 的 General Manager,回复了这篇点评2016年1月8日已回复
Google 翻译

Dear Mr. Chris,

Thank you for your feedback and taking time to post your comments. We are pleased to hear that you had a nice weekend at Marjan Island Resort and Spa!
We reviewed your comments regarding your stay with us and we do take all comments seriously and appreciate all the feedback we can get. We apologize for the issues you have encountered but alternatively, we assure you that we will take immediate action to solve the matter.

Again, thank you for the comments which will help us in our ongoing efforts to improve our service.

Sincerely,
Mr. Michael Calixte
General Manager
Marjan Island Resort and Spa, Managed by ACCORHOTELS

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