Dear shlomym2017,
Thank you very much for staying with us at Victoria Hoi An and having taken your time writing this review about your recent stay at our hotel.
Firstly, we would like to express our sincerely apologize for any inconvenience you had met. It seems that our hotel does not met your expectation in some aspects, please be assured that we treat your feedback seriously as we always try to improve our services to be better and bring more satisfaction to all guests, we will work hard with our team to find good solution for the mentioned issues. Besides, thank you for the word of appreciation to our pool staff and breakfast staff, your great recolonization has been certainly shared to them and they are very happy to hear that. One again, thank you for staying with us and we do hope to have chance to welcome you back in the near future.
With best regards,
The Management,