Hi there, Henners2107!
I'm pleased that you considered staying with us. I understand that you've waited for almost half an hour for your food and I'm so sorry. It's also disappointing that we were not able to provide you with excellent service. I take our guest comments very seriously and always strive to provide quality and friendly accommodations. I'll definitely share your thoughts with our hotel management team as a reference for future enhancements. I'd like to follow up on your concerns that's why I've sent you a private message.
Your feedback will definitely help us towards bettering our services and we hope to host you again soon, Henners2107.
All the best,