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Greenlotus
德克萨斯州休斯顿
3.0 分,共 5 分2012年8月22日点评
入住日期:2012年8月
旅行类型:家庭旅行
3.0 分,共 5 分优惠度
4.0 分,共 5 分舒适度
4.0 分,共 5 分地点
4.0 分,共 5 分卫生与卫生
3.0 分,共 5 分服务
4.0 分,共 5 分睡眠质量
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
LifeResorts蓝色大海度假酒店General Manager,回复了这篇点评
回复时间:2012年8月24日
Dear Greenlotus

Thank you for taking the time to review Blue Ocean Resort on the Tripadvisor website. It is thanks to feedback such as yours that we can identify areas for improvement in order to provide our guests with the best possible experience.
I am glad that overall you were pleased with the rooms and facilities available at Blue Ocean Resort, however I am most disappointed to learn that you found our reception team to be less than welcoming upon your arrival. This is definitely not in keeping with our service standards and I will work closely with the front office team to ensure they receive all necessary service training to provide our guests with a warm and friendly welcome to our resort.
In regards to the breakfast I am sorry that you were not satisfied with the selection on offer, we do provide our guests with a range of International & Vietnamese dishes both continental style & hot to try to suit our very diverse guests taste preferences, including a cooking station where eggs and Vietnamese Noodles are cooked fresh to order. I am sorry that breakfast failed to meet your expectations, but will investigate ways to improve this area in the future, especially in regards to your comments about the food temperature.
I was most surprised to read your comments regarding the shells on the beach being sharp. This is not a problem I have encountered here previously and can only assume it had to do with a higher than normal tide during your stay as Mui Ne is well known for its beautiful white sandy beaches. It is such a shame that this unusual occurrence marred your stay with us.
Thank you again for your feedback and I hope to have the opportunity to welcome you back to Blue Ocean Resort in the future.

Kind regards

Kristy Marland
General Manager
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。
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1 - 6 条点评,共 533 条
点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年7月10日的点评

酒店的接待很好,看起来不错而且干净。是越南最好的酒店之一。工作人员非常友好,乐于助人。(他们很少说英语)。早餐高于平均水平,餐厅的海景也让早餐更美味。房间非常宽敞、干净、现代。淋浴很棒。很大的空间,还有外面放的睡椅是房间一个很好的延伸。我极力推荐这家旅馆。海滩离旅馆大约有3英尺远。唯一的缺点是酒店附近没有什么可做的。我可以推荐这条街上的Modjo Bar & Restaurant,他家有很棒的牛排!(虽然酒店的晚餐也相当不错!)

感谢 MaartenN78
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语,源自www.nl.tripadvisor.com 查看原文
Nood75,蓝色大海度假酒店 的 General Manager,回复了这篇点评2019年7月11日已回复
Google 翻译

Dear MaartenN78,
It is lovely for me to read your review and how much you have enjoyed our rooms, restaurant, beach location and the service from our team members.
Yes from a business perspective while we would love our guests to enjoy every meal at the resort, I do understand completely that our guests also want to discover the local area and Modjo is one of my favourite restaurants in the local area outside of the resort. If you do return to stay with us again and are staying a few days please just ask our receptionists for a list of my restaurant recommendations as living here I have first hand experience of which restaurants are good (i.e. both delicious and also have good food safety and hygiene standards) and I am happy to share my personal favourites with our guests. Also I find so many of our guests have different preferences for outside activities so you can always ask to speak to me and I can happily give some personalised advice as well to suit your preferences as I know some people want to visit night clubs, and others prefer a more relaxed style of entertainment such as the Vietnamese Folklore Show.
I do hope we have the chance to welcome you back to sunny Mui Ne Maarten.
Warm regards
Kristy Marland
General Manager

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年4月6日的点评 通过移动设备发表

我们刚在这里住了4晚回来,真希望我们能多呆一倍的时间。我们在越南旅行了一段时间后来到这里,那里非常平静。完美地放松和享受彼此的陪伴的地方。我们在一楼订了一个豪华间,它很大,很漂亮,有浴室和阳台。我们在餐厅吃了很多次,真的很享受他们的食物、风景,度过了欢乐时光。场地保养得很漂亮,还有一些可爱的点缀,比如晚上卧室里点上柠檬香草喷雾器。非常棒的住宿,希望再次光临。哦,游泳池非常适合下午游泳!

1  感谢 Hannahdon89
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
Nood75,蓝色大海度假酒店 的 General Manager,回复了这篇点评2019年4月7日已回复
Google 翻译

Dear Hannah,
I'm so happy that you have had such a relaxing stay at Blue Ocean Resort. I do find many of our guests have enjoyed a vibrant but also exhausting trip around beautiful and diverse Vietnam before they stay with us, so we do try to create a tranquil oasis for you to relax and revive before returning home to work and other commitments.
We would love to welcome you back to Mui Ne on your next Vietnam adventure.
Warm regards
Kristy Marland
General Manager

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年2月8日的点评 通过移动设备发表

地方很棒,是我们首选的家庭度假胜地,非常干净,工作人员非常友好,食物和房间价格合理,在我看来,这是Mui Né最好的度假胜地,强烈推荐,宁静、安全、干净。

感谢 Georges E
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语,源自www.tripadvisor.ca 查看原文
Nood75,蓝色大海度假酒店 的 General Manager,回复了这篇点评2019年2月10日已回复
Google 翻译

Dear Scarlip,
Thank you so much for your kind comments. All the Blue Ocean Family loves it when our guests return to stay with us as it makes the team feel that they are doing a great job in making our guests comfortable and relaxed. I do hope we get to welcome you back to Mui Ne again soon.
Warm regards
Kristy Marland
General Manager

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2018年12月31日的点评

这家酒店太美了,根本没必要踏出酒店一步,因为这里有你所需的一切。泳池很棒,早餐有改进的地方,员工也该专注一点,他们太放松了。我们的服务员忘了端咖啡,端了咖啡以后又忘了账单,当我们离开去签字的时候她跑着追赶我们,她至少在端咖啡时就该把账单拿来。点这里的美式咖啡就行了,其他的不要点,因为不好喝。房间宽敞干净。我们回河内前在这里住了两晚,所以出发前可以好好休息,酒店也让儿童入住,但是如果他们去泳池边的话,那家长可要担心了。

感谢 Joanna_Villa
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语,源自www.tripadvisor.it 查看原文
Nood75,蓝色大海度假酒店 的 General Manager,回复了这篇点评2019年1月1日已回复
Google 翻译

Dear Joanna_Villa,
I am very pleased that overall you have enjoyed your stay with us and found our resort pool and rooms to be beautiful.
I am sorry that the breakfast service staff were not more attuned to your preference for wanting an a la carte coffee order during our breakfast time, I will try to train them further in this matter as I do understand that some guests may prefer to order specialty coffees rather than choosing the tea or coffee included in the buffet. Regarding your bill I do apologise that you were inconvenienced, whilst I do understand how this has happened (as when we offer a la carte service for lunch or dinner we do not present a bill until the end of a meal in case our guests wish to order further food or drinks, but during our buffet time it is more difficult to know when a guest is close to finishing their meal and will not be wanting anything further), but I also understand that this can be frustrating for our guests as well so I am very sorry and will look in to how we can improve this procedure in the future. I believe that you raised your concerns when you were presented with the bill and the team actually opted to not charge you at all for these coffees because of your obvious distress, I do hope this was a suitable outcome for you and helped to relieve your stress in this matter.
You are correct that we are not an adults only resort (there are actually no adults only resorts in Mui Ne), so sometimes there will be children staying with us and of course some are more boisterous than others. While in general this is not too disturbing for other guests (as we do not have a lot of families with young children travelling here), there is always the chance that some children may be present and a little playful around the pool area so if travellers are looking for an adults only environment for their holiday they may prefer to book a private villa with it's own pool or to visit a different region in Vietnam in order to ensure complete serenity.
Thank you so much for your detailed feedback Joanna as this helps me to recognise areas where my team can benefit from further training in order to provide better service to our guests in the future, and it also helps readers to determine the best resorts to suit their personal preferences as well.
I do hope you had a comfortable journey to Hanoi and arrived there feeling relaxed and I wish you all the best for 2019.
Warm regards
Kristy Marland
General Manager

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2018年10月22日的点评

这类酒店会有你所期望的一切东西,他们做得如此之好,以至于我们关于酒店根本没有任何可以抱怨的,房间干净整洁,配有水壶、冰箱、吹风机等,房间每天都会清洁,还有一个高标准可爱的海滩区,场地上有三个锦鲤池塘,还有大量休闲放松的地方,以及私人海滩,你可以在那里吃早餐。这家酒店标准很高,有大众惯常的食物选择。

感谢 Michael a
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
Nood75,蓝色大海度假酒店 的 General Manager,回复了这篇点评2018年10月23日已回复
Google 翻译

Dear Mickta,
We are all so happy that you have enjoyed your stay with us. I will especially pass your kind words on to the housekeepers and gardeners who are responsible for ensuring our rooms, gardens, beach & fish ponds are well cared for.
Warmest regards
Kristy Marland
General Manager

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2018年9月15日的点评 通过移动设备发表

我在这个酒店住了3个晚上。酒店很棒,度假胜地。房间漂亮,有很大的浴室,泳池很漂亮,每个角落都很安静。所有地方都很干净,酒店员工很好。记得从房间里拿上浴巾在傍晚来到泳池旁,享受来自天空的沐浴。早餐是最美味的。还为我的小女孩准备了惊喜蛋糕。我没有任何其他要求了,如果我有时间,一定会继续在这里住下去。

感谢 Tamar H
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语,源自www.tripadvisor.co.il 查看原文
Nood75,蓝色大海度假酒店 的 General Manager,回复了这篇点评2018年9月30日已回复
Google 翻译

Dear 998tamarh,
Thank you so much for your kind words, they make me and all the Blue Ocean Family so happy that you, and especially your little girl have enjoyed your stay with us.
I do hope we can welcome you back to Mui Ne again in the future.
Warm regards
Kristy Marland
General Manager

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