Thank you for staying with us and for enumerating the good, the bad and the opportunities to improve. While I am pleased you regarded our rooms comfortable and location to be convenient, I truly value the negative comments such as the cleanliness and condition of the furniture. Issues you mentioned gives us the opportunity of improving what we can offer. I am sorry for the shortcomings you have experienced during your stay. It is not enough for us to be just good, we want to be exceptional and even though we could not fulfill your expectations this time, we will continue our work to improve all our services.
Thank you for being a part of our continuous efforts of creating great hotels that guests love. Your loyalty is always greatly appreciated and if you might have any suggestions that will contribute to enhancing your stay, please do not hesitate to contact us.