Hello travelnini,
Thank you for your feedback regarding your stay at Crowne Plaza Okinawa Harborview, Japan. I appreciate your nice comment about the room amenities.
On behalf of the hotel, I'm sorry we fell below your expectation regarding the room size, lighting, carpet condition and customer service. Not the experience we want from our guest and I'm sorry we failed you this time. I have shared your comment to the hotel's management for review and for service improvement. I hope you give us a chance in the future to show you how great our hotel is.
Sincerely,
Orlando
Case Manager
IHGService