Thank you for taking the time writing this review. I’m very sorry to hear your comments towards your recent stay experience. It is never a pleasure to know that we disappointed a guest, but we are always grateful for feedback so that we may learn and improve.
I have shared your review with our team. I confess that none of us took any pleasure or pride in reading and reviewing the issues that you describe.
Please do not hesitate to contact me via dutymanager.johorbahru@amari.com and I would be delighted to ensure you are looked after in case you would give us another try to make up for our shortfall.
Warmest Regards,
Nur Wahyunie, Wawa
Assistant Manager, Front Office