Dear 歌頓, Greetings from KSL Hotel & Resort, Johor Bahru! Thank you for sharing your kind review in Tripadvisor. We are so glad & happy to hear that you had a good stay with us & enjoyed the facilities and services offered. Look forward to the honor to serve you again in the future. To enjoy a 10% discount, make your booking directly with us via our website. Many thanks.
Dear YHui99, Greetings from KSL! Thank you for taking the time sharing your review. As a hotel with high expectation in customer satisfaction, we wanted to know more about your room details in order for us to do further findings & continually improve our service standards. We've sent you a message & look forward to hear from you soon. Thank you and have a pleasant day!
Dear Moomeow, Greetings from KSL! Thank you for taking the time sharing your review. As a hotel with high expectation in customer satisfaction, we sincerely apologize for the unpleasant experience you've encountered during your recent stay. We constantly look forward to our guests’ feedback and comments in order to continuously improve our service standards. Look forward to serve you better in the future. Enjoy 15% discount when you book direct with us from our hotel website. Thank you and have a pleasant day!