Dear YHui99, Greetings from KSL! Thank you for taking the time sharing your review. As a hotel with high expectation in customer satisfaction, we wanted to know more about your room details in order for us to do further findings & continually improve our service standards. We've sent you a message & look forward to hear from you soon. Thank you and have a pleasant day!
Dear Moomeow, Greetings from KSL! Thank you for taking the time sharing your review. As a hotel with high expectation in customer satisfaction, we sincerely apologize for the unpleasant experience you've encountered during your recent stay. We constantly look forward to our guests’ feedback and comments in order to continuously improve our service standards. Look forward to serve you better in the future. Enjoy 15% discount when you book direct with us from our hotel website. Thank you and have a pleasant day!