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1 - 6 条点评,共 2,852 条
2020年2月13日的点评 通过移动设备发表

同火车站有段距离,中间要过几条马路,冇行李箱的话可以,有行李就太远了。
酒店附近有几间餐厅、小店,亦有一间便利店。如果行15-20分钟去附近商场,会多更多选择。
有泳池,健身室。
冇welcome drink 但有welcome cookies,新鲜热辣,隔咗一日食都仲好 crunchy。

感谢 saimanso
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为中文,源自www.tripadvisor.com.hk 查看原文
Daniel_Alcaraz_DTJB,新山希尔顿逸林酒店 的 General Manager,回复了这篇点评2020年2月13日已回复
Google 翻译

Dear saimanso,

Thank you for leaving us your feedback. I'm glad you were mostly satisfied with your overall stay, especially in regards to our facilities. Good to know you appreciated our warm welcome cookies too! On the other hand, while there might be a slight distance between our location and the train station, we'd usually recommend hiring Grab cars that frequent our area a lot as they would offer a much more comfortable mode of transport to our hotel.

In saying that, I do look forward to welcoming you back for an even better stay in the future!

Sincerely,
Daniel Alcaraz
General Manager

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2019年10月30日的点评 通过移动设备发表

柔佛新山很棒的饭店,走路到附近的商场很方便,到车站也很近,饭店整洁卫生,服务人员专业热情,cp值很高的饭店。

感谢 107andrec
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为中文,源自www.tripadvisor.com.tw 查看原文
Daniel_Alcaraz_DTJB,新山希尔顿逸林酒店 的 General Manager,回复了这篇点评2019年10月31日已回复
Google 翻译

Dear 107andrec,

Thank you for leaving us your positive feedback. I'm glad you enjoyed your stay here and that you were impressed with the general upkeep of our hotel as well as the cuisines served at our dining outlets. On top of that, I'm pleased to find that our team members took good care of you and showed great hospitality.

Looking forward to welcoming you back here in the future!

Sincerely,
Daniel Alcaraz
General Manager

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年9月28日的点评 通过移动设备发表

和往常一样,酒店会给客人提供饼干,这是欢迎客人和开启度假的很好的方式,会让你满意微笑!酒店的游泳池和健身设施很不错,一层还有一个spa(Crystal Leaf)提供按摩、面部护理、手部和脚步美甲/足部水疗、脱毛、磨砂,开放时间为上午10点到晚上10点(周六最后的预约时间是晚上11点)。浴室看起来刚装修过,但是卫生间滑动门的一个小角落有潮气/漏水的痕迹,我认为应该修复,因为这看起来不太好。马桶的瓷盆有点怪,水压没那么大。床的大小对两个人来说很宽敞,甚至可以睡下3-4个人!房间里的其中一盏阅读灯不亮,需要更换。卧室里的红色1座小沙发上有一个烧过的小洞(看起来像是香烟烧出来的),卧室的地毯看起来很干净,在照片上看起来甚至像花瓣!我很喜欢书房里的皮转椅。房间里提供洗漱用品(沐浴露、洗发水、护发素、身体乳液、洗面奶、牙齿用具包、浴帽、卫生袋以及梳子、剃须刀、剃须膏、针线包)、吹风机、免费的茶和咖啡、几瓶饮用水、熨斗、熨衣板。我没有发现房间里是否有梳妆台(我正在寻找一些棉签)。总的来说,在希尔顿酒店,总是可以满足你的期待。

感谢 ms2b5862
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com.sg 查看原文
Daniel_Alcaraz_DTJB,新山希尔顿逸林酒店 的 General Manager,回复了这篇点评2019年10月12日已回复
Google 翻译

Dear ms2b5862,

Thank you for your positive review of our hotel. I'm pleased to note that you had an overall enjoyable stay here and that we lived up to your expectations in many expects of our service and offerings. I'm happy to find that you were impressed with our accommodation, facilities and amenities. Good to know that you loved our warm welcome cookies as well!

On another note, thank you for your constructive feedback on some of our room and bathroom amenities. Rest assured that it's duly noted for further improvements.

I look forward to welcoming you back to DoubleTree by Hilton Johor Bahru on your next trip across the straits!

Sincerely,
Daniel Alcaraz
General Manager

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2019年9月20日的点评

今天早上从房间打酒店的服务热线(之前说如果我们告诉他们问题的话,他们保证会处理好),我告诉他们梳妆镜有问题,温度无法调节,但我们晚上10点回来时,却失望地发现酒店没有采取任何行动。我们认为至少我们需要一个道歉。除此之外,在这里住的非常愉快。

感谢 Wowbi
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com.my 查看原文
Daniel_Alcaraz_DTJB,新山希尔顿逸林酒店 的 General Manager,回复了这篇点评2019年10月10日已回复
Google 翻译

Dear Wowbi,

Thank you for your feedback. We truly appreciate constructive comments from valued guests like you that help us focus on areas we can and need to improve in to provide better experiences for you. I regret to note that we had fallen short of your expectations with regard to certain aspects of our customer service and would like to apologise on behalf of the team for our lapse in standards shown in the lack of efficiency and promptness in their response to your situation. Rest assured that your concerns will be shared with our Careline team for further service refinements to ensure that this does not become a repeated occurrence moving forward.

I hope to welcome you back to DoubleTree by Hilton Johor Bahru next time for a renewed and much-improved stay.

Sincerely,
Daniel Alcaraz
General Manager

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2019年9月18日的点评

在新加坡机场着陆以后,我们就乘车去了伍德兰检查站,然后乘KTM去了吉隆坡中央车站。下了火车之后,我们步行(还带着我们的行李)前往了酒店,真是后悔走路过去呀。建议你们还是打个车过去吧,也不贵,而且拖着行李走在大街上可不是一件乐事呀。我们到了酒店之后,接待处的工作人员亲切的招呼了我们,还免费把我们的房间升级到行政楼层,还给了我一份热乎乎的饼干,真是好吃呀。我们一到房间(3009号房)简直惊呆了,因为房间里装饰了气球、天鹅绒还有玫瑰花花瓣。房间也很不错,在我们的房间就能看到堤道。房间宽敞明亮、干净卫生,我们真是太喜欢了。我们打算去29楼的休息厅去看看,休息区还提供鸡尾酒和早餐,其他时间的话,这儿会提供一些简单的饮料喝饼干。鸡尾酒区真是太棒了,可供选择的食物种类多种多样,有红酒也有凉菜和热菜,还有糕点,甚至还有!我们真是对这儿的食物种类之多给惊呆了,我们在这儿吃得很开心。至于早餐,食物选择也还可以,不过还有其他的选择,就是你可以去其他餐厅吃早餐。这家餐厅食物种类也很多,我照了30多张照片才把所有的食物拍完。自助区分为3个区域,方分别为;中国菜、马来菜和印度菜。根据一般的早餐标准来说,这儿真是棒极了,我在这儿吃到了不同口味的食物。离开的前一天,我们在酒店附近逛了逛,我们发现了一处爵士按摩浴缸和汗蒸房,我的女朋友就立刻建议我们去汗蒸房,因为她很喜欢沉浸在汗蒸房里面的感觉。汗蒸房里很干净,下次我们还会再来这家酒店的,我们肯定也会来这儿的汗蒸房。酒店的服务也是超级好,我们离开房间的时候问工作人员能不能把我们房间的水和毛巾给换了,她很有礼貌地答应了我们,我们回到房间后发现,她全给换了。房间也很干净,真是喜欢这一点。还有就是;我们办理完退房手续之后,拖着行李经过大厅的时候,工作人员主动帮我们把行李搬上车。我们非常感谢在此期间工作人员为我们的辛勤付出,让我们有了如此浪漫的假期。最后一点:在这里要感谢丹尼尔,这儿的经理,特意布置我们的房间,给了我们很大的惊喜,还允许我们晚点儿退房,给我们的房间免费升级。我觉得这家酒店口碑还是很好的,我们下次还会再来的!我原来住过很多豪华的酒店,我可以毫不犹豫地说这家是最棒的了。感谢这儿的每个工作人员!

1  感谢 hbtravels1125
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Daniel_Alcaraz_DTJB,新山希尔顿逸林酒店 的 General Manager,回复了这篇点评2019年10月10日已回复
Google 翻译

Dear hbtravels1125,

Thank you for leaving us such a fantastic review of your stay! I’m delighted to know that you were not only impressed with numerous aspects of our service and hospitality, one of which includes our spacious accommodation and the personal touches we’ve added to your stay but that you also felt valued and recognised as our guest. It pleases me too that you enjoyed our cocktails and dining selections in the Executive Lounge as well as our extensive breakfast spread at Makan Kitchen. Furthermore, it’s great to learn that you loved our facilities and warm welcome cookies too!

On top of that, I’m certainly proud of our team members for leaving an indelible mark on you with their exceptional service and will be sure to share your compliments with them, especially our Housekeeping, Front Desk and Concierge teams.

I look forward to welcoming you back to our hotel should you visit Johor Bahru again in the future!

Sincerely,
Daniel Alcaraz
General Manager

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2019年9月8日的点评

尽管因为国家电力公司的维修而断电,但我在这里过得很愉快,不过他们提前通知了我们。房间很大,浴室设备齐全。我喜欢方便的多媒体接口和其他适合电视的AV插座的可用性。早餐不错,我必须要提一下服务员瑞安,他很快给我找了另一张桌子,因为两个不顾别人的人刚刚占了我的桌子。客房服务的牛肉汉堡是我很久以来吃过的最好的汉堡之一。

感谢 Alan_Bligh
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com.my 查看原文
Daniel_Alcaraz_DTJB,新山希尔顿逸林酒店 的 General Manager,回复了这篇点评2019年9月11日已回复
Google 翻译

Dear Alan_Bligh,

Thank you for your positive feedback on our hotel. I'm pleased to find that you enjoyed your stay with us and that you were impressed with our accommodations and amenities. It's good to know too that you liked our breakfast selections at Makan Kitchen and the cuisines prepared via our in-room dining service. On top of that, I'm proud of our team members for enhancing your stay here with their excellent service and hospitality, especially Ryan who efficiently turned your initial setback at Makan Kitchen around and ensured that you had a pleasant dining experience overall. I'll be sure to share your encouraging comments with him!

Looking forward to welcoming you back here should you visit Johor Bahru again!

Sincerely,
Daniel Alcaraz
General Manager

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