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1 - 6 条点评,共 1,688 条
点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年10月27日的点评 通过移动设备发表

我们从吉隆坡远道而来。不能使用借记卡,前台坚持收现金或使用信用卡。房间还好,视野不错。厨房里的餐具上还有污渍。早餐很一般。停车场的电梯坏了。所以如果你把车停在顶层,你就需要爬楼梯取车。入口处的接待不太会说英语或印尼语。所以如果你需要帮助,很少有人能帮到你。总的来说那天运气不好,讨厌这种经历,再也不会来了。

1  感谢 matasura
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语,源自www.tripadvisor.com 查看原文
TheHavenResortHotel,怡保曦云轩度假酒店 - 全套房 的 Guest Relations Manager,回复了这篇点评2019年10月28日已回复
Google 翻译

We do empathize with you for coming up from Kuala Lumpur on the weekend and probably experience some traffic jam on the way up here before being told that we do not accept debit cards for deposit for incidental charges for your stay.

We usually attempt to explain why we do not accept debit cards for deposits to our guests but, on the day of your check in, either the front office staff was too busy or was inadequate in the explanation.

Herein is our explanation.

Our hotel accepts full room payment via debit card but do not swipe debit cards for ‘deposits’ for incidental charges due to it being of disadvantage to the guest. The repayment to the guest for the unused amount made through the debit card will take some time for the bank to refund to the guest.

This is the reason why we only accept deposit payment by either cash or credit card. Deposit cards for definitive amounts are welcome.

Cleanliness and hygiene are one of the hotel’s main priority. This is insisted on our entire team, especially Food and Beverage and Housekeeping Teams.

The stained kitchen utensils provided in your unit has been an oversight and the matter had been shared with those responsible for immediate corrective action.

As our carpark was under heavy use on that day, one of the components inside the elevator had failed to function properly and our Maintenance Team was working at that time to rectify the issue. It is now functioning and back to normal.

As a 5-star hotel, communication is important and most of our front-line staff do communicate well. We do conduct frequent training for our staff. However, inevitably we do have some foreigners and interns with us and you probably have encountered one or two on that day.

Notwithstanding your decision, we look forward to welcoming you back again and to serve you well.

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年10月25日的点评 通过移动设备发表

很高兴入住这家酒店,环境令人享受并且很干净。感觉这家酒店很别致,愿意再次与家人或伙伴入住这家酒店。我希望管理层继续努力工作,照顾好这家度假村。当然,我还会再来的。感谢Fauzul。

感谢 Quest419673
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语,源自www.tripadvisor.com.my 查看原文
TheHavenResortHotel,怡保曦云轩度假酒店 - 全套房 的 Guest Relations Manager,回复了这篇点评2019年10月28日已回复
Google 翻译

We are glad to hear that you had an enjoyable experience during your stay with us recently and thank you for your review, we look forward to welcoming back again in the future !

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2019年9月27日的点评 通过移动设备发表

这是一家很好的酒店,所有的员工都是很友好的。 从所住的房间内的阳台是可以看到非常安静和美丽的景色的。 这边的游泳池和热水池实在是太棒了。我想再次过来这边住宿一次。 这里的食物也是非常美味的,还有这里的房间也是超级干净的,并且这里的房费也是很实惠的。

感谢 Arleeragus
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语,源自www.tripadvisor.com.my 查看原文
TheHavenResortHotel,怡保曦云轩度假酒店 - 全套房 的 Guest Relations Manager,回复了这篇点评2019年9月28日已回复
Google 翻译

Thank you for sharing with us your experience here at The Haven Ipoh. We are glad you enjoyed your our suite, facilities and food. We thank you for choosing your stay here, and we look forward to welcome you back again!

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2019年9月24日的点评 通过移动设备发表

绝对不能错过员工们的出色服务,尤其是接待处员工。我们升级后的套房非常棒,舒适的床和完美的浴池,太适合放松了。唯一缺少的是接驳车,不过往返很便宜,这里还有基本早餐供应。

感谢 85valeriek
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语,源自www.tripadvisor.com.au 查看原文
TheHavenResortHotel,怡保曦云轩度假酒店 - 全套房 的 Guest Relations Manager,回复了这篇点评2019年9月26日已回复
Google 翻译

Thank you for your review! We are glad you enjoyed our suite, facilities and services, and had a relaxing stay here. It's our pleasure to serve you well, and we look forward to see you again.

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2019年9月22日的点评 通过移动设备发表

该度假村优雅且极具自然特色,巧用了自然(优势)---尤其是周围的石灰岩地貌/构造。房间都是套房,物有所值。设施设备齐全,员工们亲切友好、乐于助人。

感谢 faruqfariduddin
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
TheHavenResortHotel,怡保曦云轩度假酒店 - 全套房 的 Guest Relations Manager,回复了这篇点评2019年9月22日已回复
Google 翻译

Thank you for sharing with us your stay experience here. We are glad to be able to serve you well, and the entire team look forward to welcome you back again.

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