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今天和家人们登记入住，位于很好的地点，提供很好的服务，有很好的员工为酒店客房服务。房间好。很干净。很好的酒店服务。一切都很好。我给4星级好评。很好很好很好很好。服务很好，服务很好，服务很好。
Dear SHAH B,
Thank you for your kind review. We are pleased to hear that you had an incredible time with your family at Heliconia Hotel Penang and will certainly pass on your compliments to the team.
We look forward to welcoming you back very soon.
Kind regards,
Heliconia Hotel Penang management
房间干净，淋浴很好用，但是早上的时候走廊里非常吵。在办理登记入住时女性员工非常友好，然而在前台的男性员工实在不够友好而且非常无礼，他把押金递给我的时候举止暴躁，简直破坏了我一天的好心情。我认为像这样的所谓“小事情”其实很重要。我不过是不小心给了他错误的房卡，而他看上去非常不开心，即使我并不是故意的
Dear SandraT,
Greetings from Heliconia Hotel Penang
We would like to thank you for staying with us recently and understand that your check out experience was not to your satisfaction. We would like to apologize for the actions from our colleagues base on the manner which was shown to you during your check out. We would like to further have your feedback regarding the employee which you could sent me via email at malcom.heliconia@gmail.com.
Yours sincerely,
Malcom Ignatius
我去乔治城的时候，通常会在这里停留一到两天，因为从这家酒店步行就能去到第一大道和巴士总站，很容易就能到达槟城的另一个景点。这是一个亮点，小贩街只有2-3分钟的步行距离，充满了槟城当地的食物!总的来说，这是一家值得推荐的好酒店！
Dear Dareon L,
Sunny greetings from HelicoNIa Hotel Penang!
We hope that you had enjoyed your stay with us. We would like to thank you for your feedback and our team is ever greatful knowing that your experience was appealing.
We hope to welcome you again in the future.
Yours sincerely,
Malcom Ignatius
优越的位置。房间非常干净，不错的水压，说实话，超出了我们的预期。海里康属植物旅馆是该地区最好的经济型酒店。周边有很多不错的食物，步行都能到餐厅，网约车也很方便，我入住在酒店三天，感觉真是棒极了。
Dear BENEDICT P,
Greetings from HelicoNia Hotel Penang!
We would like to thank you for your feedback, which would really have a meaningful impact on our team performance. Looking forward to welcome you again in the future.
Yours sincerely,
Malcom Ignatius
我到这里出差，呆在房间的时间不算太长但是我的房间真的太小了。我很幸运的得到了带窗户的房间，不提供早饭。虽然对面有一个五人制足球场但是环境还是相当安静的。如果你回来的太晚停车就比较不方便了，但是在这里打车很方便。我说句公道话，我住酒店就只是休息和洗漱所以我没什么好抱怨的。房间里的保险箱坏了，直到我傍晚返回酒店才发现客房服务人员在打扫我的房间后没把房间门关紧。幸运的是，我的贵重物品不在房间里。
Dear AzraiiZulkiple,
Greetings from Heliconia Hotel Penang.
We hope that you have enjoyed your stay, however to know that certain mishaps was overlooked on. The management has highlighted the issues and to assure that proper training is applied. We also thank you for the feedback on our safety boxes and which that has been solved.
If you need to reach out to me, please contact me via email at malcom.heliconia@gmail.com.
Yours sincerely,
Malcom Ignatius
