Dear Venture10344928104,
Greetings from Holiday Inn Express Kota Kinabalu City Centre!
Thank you for taking time to share your feedback with us.
We deeply regret to hear of your unfortunate experience you encountered with our hotel. We understand your frustration and sincerely apologise for the inconvenienced caused due to the way things were handled.
Please allow me to reassure you that this was a rare occurrence, and that the satisfaction of our valued guests remains our top priority. We have taken immediate measures to ensure this situation does not happen again.
It is feedback such as yours that continuously help us improve our service delivery and standards. Once again, please accept our sincerest apology for failing to meet your expectations and we hope to be able to restore your confidence in us.
For your future stays with us, please email us directly at rsvn.bkikk@ihg.com.
Best regards,
The Team at Holiday Inn Express Kota Kinabalu City Centre