Tricia Lim，Holiday Inn Express Kota Kinabalu City Centre, an IHG hotel 的 Owner，回复了这篇点评
回复时间：2023年12月11日
Dear Travel25054444537,
Thank you for taking the time to share your valuable feedback on your recent stay at Holiday Inn Express Kota Kinabalu City Centre.
We are sorry to learn that your stay experience was not a perfect one, and we would like to express our regret for falling short of your expectations.
Please be assured that your comments in relation to our rooms will be reviewed critically. Together with our team, we will continue to put in all our efforts to drive service excellence at our hotel and we hope that we will be able to welcome you back again and serve you better next time.
Best Regards,
Holiday Inn Express Kota Kinabalu City Centre Team
Tricia Lim，Holiday Inn Express Kota Kinabalu City Centre, an IHG hotel 的 Owner，回复了这篇点评2023年9月24日已回复
Google 翻译
Dear Venture10344928104,
Greetings from Holiday Inn Express Kota Kinabalu City Centre!
Thank you for taking time to share your feedback with us.
We deeply regret to hear of your unfortunate experience you encountered with our hotel. We understand your frustration and sincerely apologise for the inconvenienced caused due to the way things were handled.
Please allow me to reassure you that this was a rare occurrence, and that the satisfaction of our valued guests remains our top priority. We have taken immediate measures to ensure this situation does not happen again.
It is feedback such as yours that continuously help us improve our service delivery and standards. Once again, please accept our sincerest apology for failing to meet your expectations and we hope to be able to restore your confidence in us.
For your future stays with us, please email us directly at rsvn.bkikk@ihg.com.
Best regards,
The Team at Holiday Inn Express Kota Kinabalu City Centre
