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附近酒店
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1 - 6 条点评,共 3,480 条
2019年9月3日的点评

一进房打开门都是蚊子还要一股怪味道。
房间浴室浴缸有问题、莲蓬头坏掉。
晚餐自助餐券日期还写错导致无法进入,还必须到柜台更改。
服务效率不佳,办事很慢。

感谢 NicoleLaiyi
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为中文,源自www.tripadvisor.com.tw 查看原文
SuteraHarbourResort,丝绸港湾度假村 的 General Manager,回复了这篇点评2019年9月11日已回复
Google 翻译

Dear NicoleLaiyi,

Thank you for taking the time to post a review in our TripAdvisor page.

We read your experience with deep regret and disappointment. We sincerely apologise for the inconvenience you have encountered.

For your information, we are in the midst of refurbishing our guest rooms in stages and we put up notices to all guests informing every one of the renovation work.

Nevertheless, as our valued guest, your comment has been well noted as it is imperative for us to ensure that our guests' expectations are being met and exceeded.

Your feedback is highly valued and will be used constructively to maintain and improve our standards of service, facilities and where necessary.

Best regards,
Gerry D'Cruz
General Manager
The Pacific Sutera Hotel

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2019年8月19日的点评

柜台check in的人员训练不足,等候排队后,处理完前组客人后,柜台人员一声不响就离开,让客人傻等了30分钟抱怨后才请人处理,如果此柜台人员离开不再办理入房作业应该告诉客人,此五星饭店服务品质待加强!

感谢 Yichiafeng
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为中文,源自www.cn.tripadvisor.com 查看原文
SuteraHarbourResort,丝绸港湾度假村 的 General Manager,回复了这篇点评2019年8月20日已回复
Google 翻译

Dear Yichiafeng,

Thank you for taking the time to post review in our TripAdvisor page.

We read your experience with deep regret and disappointment. We sincerely apologise for the experience that did not meet to your expectation. Please be assured that this is not reflective of the usual service standards that we pride ourselves on.

We are dedicated to customer service and this very constructive feedback has been channelled to our team for further improvement as it is only through caring guests such as yourself that we are able to continually monitor and improve our standard and services.

We remain faithful to seeing you again for a more positive feedback.

Best regards,
Gerry D'Cruz
General Manager
The Pacific Sutera Hotel

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年7月13日的点评 通过移动设备发表

房间又大又干净。人很善良。游泳池和日落美景很棒。早餐一般。太平洋萨特拉有更大的游泳池,酒店前面有一个私人海滩,你可以看到日落,享受一些食物和饮料。我想再来一次!

感谢 혜원 박
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
SuteraHarbourResort,丝绸港湾度假村 的 General Manager,回复了这篇点评2019年7月14日已回复
Google 翻译

Dear 혜원 박,

Thank you for taking the time to post 5-star review in our TripAdvisor page.

We are so thrilled to learn that you had an amazing time with us and that you enjoyed our clean and spacious room.

We are also happy to know you managed to enjoy the beautiful view Sutera Harbour Resort has been blessed with and had a mavellous time lapping in our swimming pool.

We would like to personally invite you to follow us on Facebook @suteraharbour, Instagram @suteraofficial, Twitter and our blog thisissutera.com for all the latest updates and highlights.

We look forward to the opportunity of welcoming you back on your next visit to Kota Kinabalu.

Best regards,
Gerry D'Cruz
General Manager
The Pacific Sutera Hotel

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年6月22日的点评

这家酒店很出色,工作人员非常友好、乐于助人。房间很不错。游泳池边上配了很多救生员。餐馆里的食物质量上乘,而且热气腾腾的。他们也有到附近城市的交通工具。

感谢 denise b
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com.au 查看原文
SuteraHarbourResort,丝绸港湾度假村 的 General Manager,回复了这篇点评2019年6月23日已回复
Google 翻译

Dear denise b,

Thank you for taking the time to post a 5-star review in our TripAdvisor page.

We are so happy to know that you had a wonderful stay experience with us and enjoyed our comfy room.

Our staff and the hospitality they have extended and provided have always been our pride and nothing puts a smile more on all our faces than knowing that all our warm and friendly employees have accommodated you well.

We are also glad to know that you had a great dining experience with us.

We would like to personally invite you to follow us on Facebook @suteraharbour, Instagram @suteraofficial, Twitter and our blog thisissutera.com for all the latest updates and highlights.

We look forward to the opportunity of welcoming you back on your next visit to Kota Kinabalu.

Best regards,
Gerry D'Cruz
General Manager
The Pacific Sutera Hotel

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TripAdvisor 中国会员
2019年6月19日的点评 通过移动设备发表

入住日期:2019年6月
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SuteraHarbourResort,丝绸港湾度假村 的 General Manager,回复了这篇点评2019年6月20日已回复
Google 翻译

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