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1 - 6 条点评,共 293 条
点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年8月18日的点评 通过移动设备发表

入住退房都很方便,在那里住了两晚。我在登记入住的时候,问了前台早餐费,他们告诉我29RM,但是没有告诉我要先在前台买券。第二天,我直接去了餐厅,吃完后被要求付了39RM。我说这和之前前台和我说的不一样。我要求取消这个单子,然后去前台付钱,但是他们不让,说是单子已出,不能取消。他们真的很不善沟通,信息都无法准确传达给客人,我非常不满。客户竟然需要为员工的失误负责。酒店也没有任何解释或是道歉行为。

感谢 KianKhiang
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com.sg 查看原文
EdmundTKLim,古晋帝国酒店 的 Manager,回复了这篇点评2019年9月3日已回复
Google 翻译

Dear KianKhiang,

Thank you for taking time to post your review following your recent stay in Imperial Hotel, Kuching.

We sincerely apologise on the misunderstanding due to our staff miss-communicated to you (need to purchase in advance with Front Office), as the walk-in/dine-in rate is RM39 per person.

Staff have been briefed and rest assured we will continue to improve on our services and products to better serve guests like you. As training is always part of the on-going program that we have.

Look forward to welcome you again in the near future. Thank you.

Kind regards,
Imperial Hotel Kuching.

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年5月30日的点评

个人来说,我不喜欢铺地毯的酒店房间。尽管我能感受到地毯是新铺的。早餐平淡无味。地理位置不错,通过网约车可以很方便到达市中心。还配备有性能良好的空调。

感谢 JacqLim
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com.my 查看原文
EdmundTKLim,古晋帝国酒店 的 Manager,回复了这篇点评2019年7月2日已回复
Google 翻译

Dear JacqLim,

Thank you for taking time to post your review following your recent stay in Imperial Hotel, Kuching.

For your information, we have been in business for well over 5 years. It is truly a compliment that you feel the carpet is newly installed. Locality wise we are adjacent to Boulevard Shopping Mall thus come the conveniences.

Looking forward to welcome you again in the near future. Thank you.

Kind regards,
Imperial Hotel Kuching

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年5月17日的点评 通过移动设备发表

位置很好,就在购物中心和美食广场的正上方。我们在这里的两个晚上太棒了!床很舒适,服务友好,而且很容易叫到出租车。这里的景点其实没什么好玩的,但自然风光非常美丽!

感谢 E1312NUpamelaa
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
EdmundTKLim,古晋帝国酒店 的 Manager,回复了这篇点评2019年6月11日已回复
Google 翻译

Dear Pamela A,

Thank you for taking time to post your review following your recent stay in Imperial Hotel, Kuching.

We are delighted to know overall you enjoyed your stay with us in Kuching, certainly encouraged by your positive comments especially our friendly service, as we view that as key to our hospitality business success. Beside taxi, e-hailing service is also easily available.

Look forward to welcome you again in the near future. Thank you.

Kind regards,
Imperial Hotel Kuching.

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2019年4月20日的点评 通过移动设备发表

离机场非常近。旁边就有个商场,觅食方便。房间不错。空调是很舒适的凉快。床和枕头很舒服。希望他们能在房间提供淋浴喷头。自助早餐和午餐在食物品质和分量方面有待提高。

感谢 yslserene
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
EdmundTKLim,古晋帝国酒店 的 Manager,回复了这篇点评2019年5月1日已回复
Google 翻译

Dear Serene Yap,

Thank you for taking time to post your review following your recent stay in Imperial Hotel, Kuching.

We thank you for your brief description on our services and products. Indeed hotel is located just a mere 5-minutes' drive from the Kuching International Airport.

We value guests’ feedback as it is key to our business success. Rest assured that we will always look for ways to improve in our service deliveries and enhance our products to better serve guest like you.

Look forward to welcome you again in the near future. Thank you.

Kind regards,
Imperial Hotel Kuching.

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年2月4日的点评

景色令人印象深刻,我们来的时候什么也没有损坏。我唯一的问题就是,在整个房间里,wifi会定期断开连接,或者当清洁工来的时候,有时他们会忘记清空垃圾箱(以及类似的小事情)。

感谢 AnonNightshade
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com.au 查看原文
EdmundTKL,古晋帝国酒店 的 Manager,回复了这篇点评2019年2月18日已回复
Google 翻译

Dear AnonNightshade,

Thank you for taking time to post your review following your recent stay in Imperial Hotel, Kuching.

We are delighted to know you liked the view. We have noted on your other comments and shared with team members, it is through guests’ feedback that we are constantly looking for ways to improve our products and services, and ensuring consistency in our daily deliveries.

Look forward to welcome you again in the near future. Thank you.

Kind regards,
Imperial Hotel Kuching.

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2018年12月18日的点评

这家酒店离机场很近,与购物中心相连。是商务旅行人士的完美落脚之地。早餐提供的食物很好,设施也很好。房间宽敞而舒适。

感谢 Asrul S
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com.my 查看原文
EdmundTKL,古晋帝国酒店 的 Manager,回复了这篇点评2018年12月23日已回复
Google 翻译

Dear asrulseruji,

Thank you for taking time to post your review following your stay in Imperial Hotel, Kuching.

We are delighted to know that our hotel products and services met with your expectation.

Look forward to welcome you again in the near future. Thank you.

Kind regards,
Imperial Hotel Kuching

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