Thanks for staying with us. We deeply appreciate your review. We are rated as "Orkid" 3-star standard which is the budget ranking system in Malaysia, therefore we do not provide bellboy or room service on our property. However, whenever our receptionist or driver is available, they are always there to give a hand to our guests on their luggage. We also have a luggage storage on the ground floor available for our staying guests. Usually Plates and bowls are not provided in the room unless it is a serviced apartment. The bowl and plates that were provided to you by our front desk was taken from our breakfast kitchen that we provide every morning for our guests.
We do aware of your expectation was not met by our Hotel standard. We deeply apologize.
Once again, thanks for staying with us. We hope to see you again in near future.
the youniQ hotel Team