Ahmed Riza,Joy Island Maldives by Cocoon Collection 的 Owner,回复了这篇点评
回复时间:2024年9月16日
Dear Guest,
Warm greetings from Joy Island.
Thank you for taking the time to share your feedback. We genuinely appreciate your detailed observations as they help us to continuously improve our services and facilities.
Housekeeping: We are delighted to hear that Raja provided you with excellent service and that you enjoyed the tour of our small garden. We will be sure to pass along your kind words to him.
Butler Service: It’s wonderful to know that Neen was able to assist you effectively during your stay. We appreciate your recognition of her efforts.
Environment: We apologize for any inconvenience caused by the current state of vegetation. We are working hard to enhance the island’s aesthetics and appreciate your patience as we continue to develop and improve the environment.
Restaurant: Thank you for your feedback regarding the restaurant offerings. We understand that not having Chinese food and chopsticks might have impacted your dining experience. We will take this into consideration as we look to diversify our menu options in the future.
Entertainment: We are pleased to hear that you found our diving and water sport center staff to be friendly and helpful. It’s great to know you had a positive experience with our diving services.
Island Traffic: We sincerely apologize for the negative experience you had with the buggy service. This is certainly not reflective of the high standards we aim to uphold. We take your feedback seriously and will address this issue with the staff involved to ensure better service in the future.
Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future, where we will strive to provide an even better experience.
JOYful regards, Riza
Ahmed Riza Executive Assistant Manager Joy Island Maldives