我预订了一间套房,在大房间里感到惊讶,设施齐全的拖鞋,长袍,牙科包,梳子等,床非常舒适,我能够得到一个良好的夜间睡眠,尽管长时间在工作,我肯定还会回来的,地理位置很棒,在大楼内有24个人力资源便利店,并将有一家餐厅很快,停车是安全的。更多
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我预订了一间套房,在大房间里感到惊讶,设施齐全的拖鞋,长袍,牙科包,梳子等,床非常舒适,我能够得到一个良好的夜间睡眠,尽管长时间在工作,我肯定还会回来的,地理位置很棒,在大楼内有24个人力资源便利店,并将有一家餐厅很快,停车是安全的。更多
显示较少Thank you for choosing our hotel a your accommodation of choice during your recent stay. We are very pleased to read that you appreciated our large sized rooms and amenities as well as the comfortable chiropractic approved beds which made you have a good night sleep. It is always encouraging for us to learn that our guests are satisfied with our services as its is what we strive for everyday.
We all look forward to welcoming you again on your next visit.
这家酒店布置得很好,装饰得也很好。房间设备齐全,光线明亮,天花板很高。但服务水平不高,完全不称职。即使是客房电话这样的基本功能也是坏的,尽管一再要求修理它。他们把我安排在一个可以吸烟的楼层,而没有事先和我确认我是否同意。(我们不同意。)我还提前预定了一个特定的时间的客房早餐服务,但我必须去前台催促,才能拿到货。服务人员积极性极差,行动迟缓,不可靠。他们会口头上同意,确认,接受请求,但没有实际行动。
我们真的很喜欢,这是我们蜜月的第一站。工作人员非常友好,以旅游为主导,在菲律宾的第一天他们指导关心我们的福祉。前台女士,公主人超好,专业,非常温柔且解释清晰。房间非常干净,客房服务很棒。他们提供24小时房间内按摩服务,还可以双人服务。早餐自助也很丰富。你可能会认为身处强大的马尼拉,你会感受到工业的氛围,尽管在这个令人难以置信的酒店里,我们感到被照顾的非常贴心。强烈推荐!
"Dear Maramka,
We are happy to hear that you had a wonderful stay in the hotel. It is nice also nice to know that our team, especially Princess, was able to make your stay enjoyable. We will definitely share your comments to her. Our efforts are always worthwhile whenever guests appreciate the service of our team. We look forward to welcoming you back soon!"
问候了一个非常有礼貌的工作人员,办理入住手续也是一件轻而易举的事。大房间加美景。网络连接良好,虽然仅限于四人连接。食物很好吃。它的位置也非常讲究。
"Dear daveyupano,
It is good to know that we were able to make your stay a pleasant and enjoyable one. Getting comments such as yours will definitely make us work harder to serve all our guests the best way we can. We look forward to welcoming you back soon!"
我在这家酒店为我的弟弟和他的家人预订了一个房间。 然后他们告诉我,当他们正在睡觉时,有两个女孩(客人)进入他们的房间,管家甚至帮他们开了门。前台怎么能把有客人的房间再预订给别人? 对于管家来说,他/她应该知道房间还有房客在呢,因为他们每天都可以在他们的清单上看到特定的楼层以及已经有客人入住的房间。这是金凤凰酒店需要注意的地方。 安全应该始终放在第一位,但在那次事件之后,我的弟弟和他的家人都认为这家酒店不安全。他们总是在这里是因为这里的位置,但是如果你都不安全的话,那还要这位置干嘛呢。
"Dear Valued Guest,
It is with deep concern to know what your brother and his family had experienced during their recent stay in the hotel. We understand your disappointment and we offer no excuse for this incident. Please be assured though that we will raise this concern with our team in order to ensure that such incidents will not happen again.
We sincerely apologize for the inconvenience this has caused you & your family. We do hope that you can still give us another chance to recover you."
因为要搭晚上11点的飞机,我必须停留到晚上8点钟,前台经理Jherome给了我一个非常好的价格。我和妹妹都非常享受自助早餐,有非常丰富的选择,亚洲或菲律宾的菜色,感觉都像在吃午餐了。 酒店的地理位置也非常好,步行可到达亚洲SM广场。酒店房间足够宽敞。我非常推荐。