Dear Claire R,
Thank you for sharing your review of our hotel. We are delighted to hear that you enjoyed our facilities and services, including our breakfast buffet, indoor heated pool, clean guest rooms and fresh amenities, as well as our holiday gingerbread house.
On the other hand, we deeply regret if you experienced any inconveniences during your stay. Please be assured that we shall keep on enhancing our services to ensure that all areas are and equipment spot-free and in top condition. Installation of bidet in the bathrooms are also being processed.
Despite the concerns you mentioned, we hope you had a great stay. We will be happy to be of service to you when you stay with us again in the future.
Sincerely,
Jorold Montelibano
Resident Manager