Thanks a lot for the great comment and the perfect rating!
Thank you for sharing your experience through TripAdvisor. Your comment is very helpful for us to improve more on our product and services. We would like to apologise for the inconvenience of the poor wifi connection, we have subscribed the best internet connection available here in the Philippines and we are left with what is only available that is why we made this facility as complimentary usage to our guests though it may be slow based on your preference or compared to your usual services in your country we know for sure that there was an active connection during your stay. Electrical power situated by the headboard and an extension wire is also available where this can be asked at our front desk reception, we apologise if you have missed to be informed that the front desk is available 24/7 for any guest service needs. Pillows Hotel is located at the uptown area, Cebu's busiest site where most of the things are happening where most of the offices, school, hospitals and tourist places are located, we have equipped our hotel with safety and security devices to ensure our guests are comfortable while inside our property and at the same time recommends best places to go and suggests safe mode of transportation when going around the city. We do hope that you had an enjoyable stay and glad that you appreciated the best rate extended. We look forward to seeing you soon and for another chance to be able to serve you. Thank you again.
Hello Mr Kiran,
Thank you for submitting your review and for the kind words acknowledging the services extended by our colleagues. We would like to apologise for the free wifi connectivity, we know how important this is to you. We actually have upgraded our internet connection from our supplier here in Cebu and much as we would like to give the fastest connectivity we are only limited to what is available here in the Philippines.
As for the room rates aside from the premiere suite which is the highest room category that you availed we also have lower room categories with reasonable rates that you might prefer. We would be very glad to accommodate you with customised amenities that you might require during your stay.
Thank you once again for staying with us and we look forward to seeing you again at Pillows Hotel.