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附近酒店
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1 - 6 条点评,共 4,062 条
点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年7月10日的点评

地理位置满分,酒店离红场只需步行5分钟,这一点简直不能要求更好了。房间规格和舒适度7分(满分10分)。床有点硬,其他人可能会觉得不舒服,不过我更喜欢硬床垫。此外,空调制冷效果非常差,而不幸的是我们正是在6月热浪沸腾时住在那里的。早餐满分,餐厅很漂亮,选择众多,还有各种顶级食品。礼宾服务0分。工作人员的无能和极不专业的态度彻底毁了我们此次入住体验,酒店应不惜一切代价不要再聘用他们。当然,经理有努力解决我们的问题而且确实向我们提供了赔偿,不幸的是,一切为时已晚。由于礼宾服务破坏了我们的计划,我们只在莫斯科呆了4天。

感谢 Hussamuae
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年5月15日的点评

我们在4天的假期期间游览了莫斯科,我们选择住在大都会酒店,因为它的位置非常好,而且服务很棒。 早餐很好。走了很长的路后,我们下午叫了客房服务,食物非常好吃,服务很棒。

与这家酒店合作收集的点评
感谢 Vladimir K
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
julssergeeva,大都会 的 Менеджер по обслуживанию клиентов,回复了这篇点评2019年6月7日已回复
Google 翻译

Dear Vladimir,

Thank you very much for the lovely review! We are delighted to know that you appreciate the convenient location of the Metropol as well as its delicious food. We hope that should you visit Moscow again, you will choose to stay with us!

Kind regards
Anastasia Chirkova
Guest Relations Agent

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年5月7日的点评

位于城市最佳位置的传统酒店。历史悠久,服务优良,食物美味,装修是精致的新艺术风格。几分钟步行就能到红场,克里姆林宫,大剧院,特沃斯卡亚街。呆在那里是一种独特的体验。强烈推荐。

感谢 Radmila D
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.ca 查看原文
Julia S,大都会 的 Guest Relations Manager,回复了这篇点评2019年5月25日已回复
Google 翻译

Dear Guest,

Thank you for taking the time to write such a kind comment about your recent stay in the Metropol! We are appreciate recommending us to another travellers! We are delighted to read that you enjoyed our rich history, delicious food and excellent service. We certainly hope that should you visit Moscow again, you will choose to stay with us!

Kind regards,
Ksenia Agafonova
Guest Relations Agent

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年4月20日的点评

我非常喜欢大都会酒店。因为位置很完美,服务服务很好但不包括预订。酒店历史悠久,建筑非常漂亮且独特。我会再次入住。

与这家酒店合作收集的点评
感谢 Voyage25206085284
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Julia S,大都会 的 Менеджер по обслуживанию клиентов,回复了这篇点评2019年4月25日已回复
Google 翻译

Dear Guest,

I appreciate your time and effort to post your review, thank you for letting us know of your impression of the hotel.
I was very upset to know that had some problems with reservation. I have shared your comment with our team to understand what happened as this is not the feedback we generally receive, yet I am appreciative that you brought it to our attention. We train our team members to do their best to provide our guests with warmhearted and exceptional service. I truly regret that we were not able to satisfy you, but if you give us another chance by visiting our property, be certain that we will do our best to ensure that your stay will correspond to the Metropol’s high standards. You can contact us directly at j.sergeeva@metmos.ru in order to escape problems during your future reservation.

On the other hand I very much appreciate the kind words you shared about our great location.

Kind regards,
Olga Chernykh
Guest Relations Agent



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2019年4月7日的点评

莫斯科中心非常美丽又传统的酒店。我由于工作在这家酒店住了一晚,服务很棒!早餐是最出色的,你可以选择任何种类的食物!你至少要在这里住一晚!

感谢 Beatrice P
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.it 查看原文
Julia S,大都会 的 Менеджер по обслуживанию клиентов,回复了这篇点评2019年4月15日已回复
Google 翻译

Dear Beatrice,

Many thanks for taking the time to leave such kind feedback on your recent visit to The Metropol. We appreciate you for rating us with five stars. We are delighted to read how much you enjoyed staying with us and how highly you valued the buffet breakfast with wide range of dishes and great service. Our staff are truly honored by your kind words about the courteous service you received, and they are thrilled that they could exceed your expectations and provide you with such a perfect experience.
We certainly hope that should you visit Moscow again, you will choose to stay with us!

Kind regards,
Ksenia Agafonova
Guest Relations Agent

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