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1 - 6 条点评,共 957 条
2019年11月20日的点评 通过移动设备发表

一晚房价税后台币约2500,白金会员入住升Club level ,送早餐跟HH,餐点算丰盛,也给了延迟退房时间到16:00。房间有点老,浴缸也有岁月痕迹,单床的房型,感觉床比King还略大一点,很好睡。
不过客群应该偏商务人士居多,如果要旅游可以找更靠红场一点的豪华精选入住。

感谢 kaof2016
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为中文,源自www.tripadvisor.com.tw 查看原文
点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年8月27日的点评

我两次因为商务出行在此地下榻,两次体验都很棒,我得到了热情的接待人员和钢琴酒吧的工作人员的款待。房间很好。虽然他们提前告知我附近会传来建筑噪音,但我没有受到任何干扰。早餐很美味,尽显从容,服务很好。钢琴酒吧的工作人员太出色了,服务再好不过了。

感谢 237gregg
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com.au 查看原文
点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年7月19日的点评 通过移动设备发表

我们在2019年7月访问莫斯科期间住在这家酒店并预订了三个房间。酒店位置优越,靠近地铁站(belaruskaya)。办理入住手续很顺利,员工很友好。沟通不是问题,因为工作人员英语说得很好。早餐是欧式的,我们非常喜欢它。房间宽敞舒适,但我们觉得他们需要升级,因为涂饰很旧。然而,我们喜欢在这家酒店的住宿,不介意回来。

感谢 NabeelaAmien
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.co.za 查看原文
SheratonPalaceMoscow,喜来登 的 General Manager,回复了这篇点评2019年7月21日已回复
Google 翻译

Dear NabeelaAmien,
Thank you for choosing Sheraton Palace Hotel for your recent trip to Moscow and for taking the time to share your experience with us. We are delighted to know that you gave such a high evaluation to our hotels location, our friendly and helpful staff and our rooms comfort. And of course it is a pleasure for us to know that you enjoyed our delicious and healthy breakfasts.
Dear NabeelaAmien,
We will be glad to welcome you again in Sheraton Palace Hotel Moscow.
Sincerely,
Maksim Khodos
General Manager

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年7月12日的点评 通过移动设备发表

当我到达酒店时,他们没有收到我妻子的信用卡付款。他们想让她来这里,然后我想用美金支付,他们不接受除卢布之外的货币。大周末的我不得不去找一个可以兑换卢布的地方。没有人帮助我,这里的人太粗鲁了。你不能说这是一家五星级酒店。

感谢 676memg
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
SheratonPalaceMoscow,喜来登 的 General Manager,回复了这篇点评2019年7月14日已回复
Google 翻译

Dear 676memg,

Thank you for choosing Sheraton Palace Hotel during your recent trip to Moscow and for taking your time to share your thoughts.
We were sorry to realize, that you’ve experienced some difficulties during check-in procedure. Please, accept our sincere apologies. We take it very seriously when our guests are not happy about the services provided. Please, be rest assured that there was no intention to afflict you, let us explain the root. According to terms and conditions of check-in procedure, the credit card should be presented and provided upon check-in by the cardholder, we don’t accept 3-d party payments unless it was prearranged and approved in advance. In accordance with Russian legislation, the payment should be processed in roubles only, foreign currency is not acceptable for cash payment.
Our Team is known as attentive, caring and guest oriented. Sad that your opinion is different, we will organize additional trainings based on your experience.
Dear 676memg, your valuable feedback is very important for us in order to improve the quality of service. We do sincerely hope that you will visit Sheraton Palace Hotel Moscow again and give our Team a chance to demonstrate the true level of service and make your stay pleasant and comfortable.

Sincerely Yours,
Maxim Khodos
General Manager.

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年6月24日的点评

这家酒店是四星级,坐落在城市很不错的地段,你可以走路(或者搭乘地铁)去任何你想要观光的莫斯科景点。酒店非常干净,房间很大,员工友善,他们能很好地满足我们的需求。

感谢 שגיא ק
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.co.il 查看原文
SheratonPalaceMoscow,喜来登 的 General Manager,回复了这篇点评2019年6月24日已回复
Google 翻译

Dear שגיא ק,

Thank you for choosing Sheraton Palace Hotel during your recent trip to Moscow and for taking the time to share your thoughts with us. Our aim is to provide all guests with an unforgettable high quality hotel service. We are happy learn that your stay was pleasant and comfortable. It is great to know that you gave such a high evaluation to the room cleanliness and hotel's convenient location. We thank you for your kind words about our friendly and helpful staff.

Dear שגיא ק,

It will be a pleasure for us to welcome you again in Sheraton Palace Hotel Moscow!

Sincerely,
Maksim Khodos
General Manager

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年5月24日的点评

我在这家酒店的“经典的国王”房间里住了三个晚上,如果你们是情侣旅行,这里是一个非常不错的选择。如果你们是直接预订这家酒店,那么你们会发现这个“浪漫套餐”,性价比非常高。我是第一次来到莫斯科,真的非常感谢叶卡特琳娜和基里尔的帮助,他们非常棒,也非常专业。酒店的房间宽敞舒适,床很大。他们家的早餐丰富且新鲜,品种繁多,所有的食物也都一直供应不断。我曾经用过一次送餐服务,整个过程都很好,不仅仅是因为味道,更是因为工作人员的整个服务和态度。这家酒店地理位置优越,交通十分便利。强烈推荐。

感谢 Touch_of_Jupiter
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
SheratonPalaceMoscow,喜来登 的 General Manager,回复了这篇点评2019年5月26日已回复
Google 翻译

Dear Touch_of_Zeus,

Thank you for choosing Sheraton Palace Hotel during your recent trip to Moscow and for taking the time to share your thoughts!

Our aim is to provide all guests with an unforgettable high quality hotel service and your valuable feedback is very helpful to us in terms to adjust our efforts to reach it.

We are happy to learn that your stay overall was pleasant. We also appreciate your praising comment about our colleague! We have passed your message to Ekaterina and Kirill.
We sincerely appreciate your kind and generous words.

Dear Touch_of_Zeus, thank you for such a brilliant comment and we are looking forward to welcoming you to Sheraton Palace Hotel again!

Sincerely,
Maksim Hodos
General Manager.

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