Thank you for choosing Sheraton Palace Hotel for your recent trip to Moscow and for taking the time to share your experience with us. We are delighted to know that you gave such a high evaluation to our hotels location, our friendly and helpful staff and our rooms comfort. And of course it is a pleasure for us to know that you enjoyed our delicious and healthy breakfasts.
We will be glad to welcome you again in Sheraton Palace Hotel Moscow.
Thank you for choosing Sheraton Palace Hotel during your recent trip to Moscow and for taking your time to share your thoughts.
We were sorry to realize, that you’ve experienced some difficulties during check-in procedure. Please, accept our sincere apologies. We take it very seriously when our guests are not happy about the services provided. Please, be rest assured that there was no intention to afflict you, let us explain the root. According to terms and conditions of check-in procedure, the credit card should be presented and provided upon check-in by the cardholder, we don’t accept 3-d party payments unless it was prearranged and approved in advance. In accordance with Russian legislation, the payment should be processed in roubles only, foreign currency is not acceptable for cash payment.
Our Team is known as attentive, caring and guest oriented. Sad that your opinion is different, we will organize additional trainings based on your experience.
Dear 676memg, your valuable feedback is very important for us in order to improve the quality of service. We do sincerely hope that you will visit Sheraton Palace Hotel Moscow again and give our Team a chance to demonstrate the true level of service and make your stay pleasant and comfortable.
Dear שגיא ק,
Thank you for choosing Sheraton Palace Hotel during your recent trip to Moscow and for taking the time to share your thoughts with us. Our aim is to provide all guests with an unforgettable high quality hotel service. We are happy learn that your stay was pleasant and comfortable. It is great to know that you gave such a high evaluation to the room cleanliness and hotel's convenient location. We thank you for your kind words about our friendly and helpful staff.
Dear שגיא ק,
It will be a pleasure for us to welcome you again in Sheraton Palace Hotel Moscow!
Thank you for choosing Sheraton Palace Hotel during your recent trip to Moscow and for taking the time to share your thoughts!
Our aim is to provide all guests with an unforgettable high quality hotel service and your valuable feedback is very helpful to us in terms to adjust our efforts to reach it.
We are happy to learn that your stay overall was pleasant. We also appreciate your praising comment about our colleague! We have passed your message to Ekaterina and Kirill.
We sincerely appreciate your kind and generous words.
Dear Touch_of_Zeus, thank you for such a brilliant comment and we are looking forward to welcoming you to Sheraton Palace Hotel again!