在这里住了2个晚上。我不得不说，到之前的沟通低于平均水平，但我后来感到惊喜。我要带父母去庆祝他们的结婚周年纪念日，所以我订了一间高级豪华客房，以便能看到更好的风景。当我想要的能看到大教堂的房间被预订一空后，他们把我们升级到了行政套房，这非常好。套房本身非常宽敞。有点过时，但是非常干净，而且在酒店的塔楼里，可以看到整个酒店最好的景色。从门房服务员马里奥（Mario）到前台的安娜（Anna）再到宾客关系的凯特（Kate），服务都很棒。所有人都付出了额外的努力。早餐的环境非常好，提供高质量的产品(鱼子酱、烟熏三文鱼、肉片和火鸡肉片、煎鸡蛋、糕点等)然而，如果有需要改进的地方，那应该增加热牛肉和鸡肉的选择(只有香肠)。酒店的位置非常优越。教堂和红场之间有一座桥，隔壁是一家星巴克，超市步行10分钟就到了，走过广场之后再走7分钟就到了莫斯科大剧院。总的来说，这是一次完美的住宿。强烈推荐，一定会再来的。
Dear MIG21,
Thank you very much for such a warm feedback and for your kind words. Our team is striving to provide an excellent service to each guest and we are very pleased that you enjoyed the recent stay, our hotel's prime location and our signature Breakfast. We are looking forward for the next opportunity to welcome you back at Hotel Baltschug Kempinski Moscow.
With kindest regards,
Oliver Eller
General Manager
酒店位置优越，靠近Red Square，可以看到圣巴西尔大教堂。酒店很大，房间也很舒适宽敞。服务很好，大部分员工都说英语。内部餐饮也很好。
Dear IdrisA788,
Thank you very much for your warm and precious feedback. We are delighted to hear that you have enjoyed our rooms and the view. Our team will be looking forward to welcoming you back in Moscow.
With best regards,
Oliver Eller
General Manager
这家酒店的窗户隔音效果欠佳，凌晨三时至四时，街道旁边的建筑物下面发出巨大噪音。酒店方面在接下来的两天里是不愿意为我换房间的，但在我向经理抱怨之后，他们终于同意为我换房间，但是从双人间降到了单人间，我们还得自己搬行李。这里的服务真是糟糕！我不推荐这家酒店。
Dear cs9988,
First of all, we would like to thank you for providing us with your valuable comments.
We regret to learn about your concerns, however, we are unable to identify your stay, unfortunately. We will be most grateful if you could please advise our Guest Relations team at ladyinred.baltschug@kempinski.com as we would like to learn more about your experience.
Let us please assure you that we are committed to ensuring the highest levels of safety and service to all guests. We truly hope that we will have a chance to welcome you back soon, and I will be pleased to take personal care of your next visit.
With kindest regards,
Oliver Eller
General Manager
我们在俄罗斯的两个星期的第一个晚上是住在巴尔舒格凯宾斯基酒店，这是一个很棒的酒店。旧世界的风格，我们克里姆林宫和圣巴西尔的房间有着一流的美景。很棒的工作人员，从莫斯科乘船前往圣彼得堡的魔幻两周。
Dear Andy O,
Let us please kindly thank you for choosing Hotel Baltschug Kempinski Moscow and your valuable review. We are very grateful to learn that you have appreciated the central location, the spaciousness, decor and the breathtaking view offered by the room, as well as high standards of our service.
We hope to welcome you soon again to Hotel Baltschug Kempinski.
With kindest regards,
Oliver Eller
General Manager
