因为飞机晚点，我是在午夜才到酒店的。整个办理酒店入住的过程也十分的慢。根据酒店网站的信息，我提前预定了接机服务。服务是前台接待处叫阿纳斯塔西亚的女孩帮我办理的，她很不以为然地看着我，看了很久很久，也办理了很久很久，但到了第二天早上我才意识到，她根本没帮我预定接机服务。这是目前为止，我在莫斯科最糟糕的一次经历。而且，不幸的是，这还发生在我刚刚来莫斯科的时候。这让我对整个俄罗斯都有了不好的印象。更糟糕的事，酒店的客房服务竟然在周天早上8:00就开始了，几乎没有地方让人睡觉！我花了全价的钱，却只睡了五个小时。
Dear Guest,
Thank you for taking the time to share your impressions. Thanks to such reviews, we learn about the problems and work on them to provide the service at the highest level, and in this case, obviously, we did not meet your expectations. If you give us a chance to get your confidence back, we will do our best to ensure you a pleasant stay in a hotel that many of our guests have already appreciated.
Best regards, SkyPoint team.
