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Tripadvisor 中国会员
2019年10月5日的点评 通过移动设备发表

入住日期:2019年9月
旅行类型: 独自旅行
此点评仅代表旅行者个人的主观反馈,并不代表TripAdvisor以及其合作伙伴的反馈。
Elena_Gorodinskaya,莫斯科保曼斯卡亚美居酒店 的 Rooms Division manager,回复了这篇点评2019年11月15日已回复
Google 翻译

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年8月27日的点评 通过移动设备发表

非常好的住宿地点,步行3分钟即可到达地铁站,坐两站地铁就能到达克里姆林宫和其他主要景点。酒店价格跟市中心同类酒店的价格差不多,酒店的建筑历史悠久,所以客房有不同的形状和大小,我换了3次房间,因为我不想住在前面的楼上,那里的房间紧邻主路,电车的声音很大。顶层的房间是阁楼。如果你对房间有什么特别要求,可以通过电子邮件告知酒店,他们会满足你的要求。工作人员很友善,非常乐于助人,早餐很好,食物种类比较齐全。如果我再次访问莫斯科,我肯定会再次入住这里。

感谢 Tay2373
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
Elena_Gorodinskaya,莫斯科保曼斯卡亚美居酒店 的 Rooms Division manager,回复了这篇点评2019年8月30日已回复
Google 翻译

Dear Valued Guest!
Thank you for reviewing Mercure Moscow Baumanskaya hotel on Tripadvisor.com.

I am thrilled to hear that you had a lovely time with us and I would like to take this opportunity to thank you for highlighting our fantastic location and friendly staff.

We do wish that we will have the opportunity to see you again soon and look forward to your next stay with us.

Warm regards,
Elena Gorodinskaya
Rooms Division manager
Mercure Moscow Baumanskaya

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2019年7月11日的点评

出色的服务让你感到与众不同。工作人员团队真诚地希望尽可能让你的住宿舒适,而且它给人一种非常漂亮的精品酒店感觉。房间维护得很好,有你所需要的一切,而且位置非常方便。强烈推荐!

与 Accorhotels.com 合作收集的点评
感谢 YuliaOm
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.ru 查看原文
Elena_Gorodinskaya,莫斯科保曼斯卡亚美居酒店 的 Rooms Division manager,回复了这篇点评2019年7月20日已回复
Google 翻译

Dear Yulia!
Thank you for posting your feedback regarding your recent stay at Mercure Moscow Baumanskaya hotel. It was a great pleasure to read your review. We are happy that you enjoyed your stay with us and your experience was a positive one.
We are also glad to know that you enjoyed our central location and friendly service.
We do hope to see you again and soon at Mercure Moscow Baumanskaya hotel.
Warmest regards,
Elena Gorodinskaya
Rooms Division manager
Mercure Moscow Baumanskaya

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2019年6月4日的点评 通过移动设备发表

很糟糕的体验。一开始给我们安排的房间像个鸽子笼,没有客房服务。迷你冰吧里是空的。最烂的是这里的空调非常差。坐在让人感觉幽闭恐惧的闷热房间里。0分。

1  感谢 Shalinee B
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Irina_Nacharova,莫斯科保曼斯卡亚美居酒店 的 General Manager,回复了这篇点评2019年6月10日已回复
Google 翻译

Dear Valued Guest,
We appreciate your taking the time to provide feedback from your recent stay at Mercure Moscow Baumanskaya hotel.
I am very sorry to hear that your experience did not meet your expectations and your opinion was ruined despite of our efforts.
Let me note that size of our standard room is 18,5 m2 as minimum. We are always ready to find the best available room to provide the best comfort for all our guests and I hope that you felt more comfortable in another room immediately offered to you.
As well as the air-conditioner was immediately fixed in the room. We will do our best with our engineering department to prevent such situation infuture.
Though mini fridges in our Standard rooms are not filled in and available for guests’ use, our partner’s restaurant Butchery menu (food & drinks) is available 24\7 for your convenience.
I do hope that you considered our gestures of good will which were proposed to you during your stay and your positive feedback that was received upon check-out, gives us a hope to have a pleasure of welcoming you again in the nearest future.
Warmest regards,
Irina Nacharova
General manager
Mercure Moscow Baumanskaya

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2019年5月13日的点评 通过移动设备发表

我们抵达莫斯科,步行3公里到达酒店,当班经理丹尼斯迎接了我们。他用德语和英语和我们交谈,提供指导和建议,使我们感到完全舒适。他给了我们到哪去吃饭的建议。基本上,他是我们对莫斯科的第一印象,也是一个很好的印象!很好,非常舒适和干净的酒店,早餐很好,地理位置优越,靠近地铁站。最为感谢丹尼斯,让我们感到舒适!!!!

1  感谢 ChuckandKat
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.de 查看原文
Elena_Gorodinskaya,莫斯科保曼斯卡亚美居酒店 的 Rooms Division manager,回复了这篇点评2019年5月18日已回复
Google 翻译

Dear Valued Guests!
Thank you for your kind review regarding your stay at Mercure Moscow Baumanskaya hotel!
We are happy to hear that you have got great impression about your stay, location, as well as our Reception team and particularly Denis!
It is a great pleasure for us to bring comfort and positive emotions to our Guests providing courteous, warm and welcoming service. And we are glad that you highly evaluated our work!
We are looking forward to welcoming you back at our hotel!
Warmest regards,
Elena Gorodinskaya
Rooms Division manager
Mercure Moscow Baumanskaya

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2019年4月2日的点评 通过移动设备发表

我很喜欢这家酒店超棒的双人房,宽敞的浴室和服务十分周到的接待人员(他们还帮我们订了的士)。房间是包早餐的,早餐还不错。交通很便利,到市中心十分方便。值得一住!

1  感谢 V3251DVdavidf
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
Elena_Gorodinskaya,莫斯科保曼斯卡亚美居酒店 的 Rooms Division manager,回复了这篇点评2019年4月3日已回复
Google 翻译

Dear Valued Guest!
Thank you so much for such a positive review regarding your stay at Mercure Moscow Baumanskaya hotel!
We are happy to read that you were satisfied with our location and rooms. It’s really a great pleasure to know that our service met your expectations as well.
Thank you for your kind words about our team work!
We do our best to provide personal service and warm, friendly atmosphere in the hotel, and your feedback is the greatest reward for each of us!
We are very grateful for recommending our hotel and really hope to welcome you again at Mercure Moscow Baumanskaya!
Kind regards,
Elena Gorodinskaya
Rooms Division manager
Mercure Moscow Baumanskaya

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