Dear guest,
Thank you for your recent stay with us and reviewing our property. Please accept our apologies for the issues you had encountered during your stay. Your comments are very important as we rely on you, our valued guest to tell us how we are doing and how we can better meet your needs. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.
Best regards,
Svetlana Khardikova