Dear Jon,
Please, accept our apologies for the inconvenience with the mattress. We have checked the mattress in your room - the mattress base does not have a dip in the middle, just one side of it was slightly softer that another, this situation is easily corrected by the regulators on the both sides of the mattress. We will definitely take into account your preferences upon your next arrival and will try to offer you a harder mattress, as we have two types of it at our Property.
Best regards,
Kseniya Tsypushtanova
General manager