第一次去广州,选择了位置比较好的逸林酒店。酒店的服务质量真的一般,预定、前台接待态度都比较随意,高级会员的待遇也没有太多体验。更多
- 免费Wifi
- 免费停车
- 游泳池
- 餐厅
第一次去广州,选择了位置比较好的逸林酒店。酒店的服务质量真的一般,预定、前台接待态度都比较随意,高级会员的待遇也没有太多体验。更多
显示较少非常感谢您的入住和意见,给您造成不便,我们深感非常抱歉。会员礼遇是Hilton对客户的感谢和鼓励政策,您可以通过官方渠道预定并享受会员礼遇,且您所反映的服务问题我们已经跟相关部门进行了沟通和调整。您的支持是我们进步的动力,我们会继续努力为您带来更优质的服务体验,希望不久之后能与您再次相遇,祝您旅途顺利,生活愉快!
我是一位Diamond会员,这次我来广州出差,选择了越秀区的DoubleTree希尔顿酒店住了三晚。酒店的员工非常友善且乐于助人。办理入住时,櫃台的Allen帮了我很多忙,而櫃台经理張先生的招呼也非常热情,他还将我的房间升级为套房。酒店的几个餐厅都很不错,除此之外,Allen还向我介绍了周围的一些优秀餐厅。房间清洁人员非常有礼貌并且乐于助人。下次我来广州一定会再次选择这家酒店。
Dear Patrick,
Thank you for choosing to stay with us at about the hotel and especially comments about Allan and Mr. Zhang. we are glad you enjoyed your stay with us and I will share your comments with our team, and strive to continue improving our service and facilities.
Thank you again, and look forward to welcoming you back again soon for another warm chocolate chip cookie and stay with us.
Please contact me anytime should I be of further assistance; Chris.roberts@Hilton.com PH: +86 (020) 2833 2888-6000
9.10-9.12中秋期间入住广州希尔顿逸林3605。原定在12号晚去隔壁正佳万豪,被酒廊员工,值班经理和客服清洁阿姨所打动,弃万豪而续住。官网预定房间后,酒廊的Candy就提前电话和微信联系告知入住事项和用餐时间,并给我们广州中秋旅行提供游玩攻略协助。到达酒店办理专业且迅速,酒店历经十年风雨,硬件设施确有留存岁月痕迹。但一尘不染的卫生,整洁而温馨的布局更为可贵。节日期间感谢值班经理Season Kelvin特地拿着手写贺卡和小礼物带来中秋祝福。每每到酒廊用餐,酒廊的Kiki都会带着热情且真挚和我们问候,Kiki的问候让我们倍感亲切温暖,感谢您Kik!!!还有酒廊的Cinnie和Lucky总在我们需要帮忙时候,都能够及时出现。再次感谢值班经理Season Kelvin和酒廊员工Kiki,Candy,Cinnie,Lucky。感谢你们!!有你们五位的存在,我们下次到广州时会把广州希尔顿逸林作为首选项!
Dear MiaoMiao, thank you for choosing to stay with us at the Doubletree by Hilton Guangzhou during the Mid-Autumn Festival. We are happy to receive your comments and thank you for the positive remarks about the hotel and many of our team members, is touching to hear your positive comments. I have shared your comments with our team and continue to strive to continue improving our service and facilities. Thank you again, and look forward to welcoming you back again soon for another warm chocolate chip cookie and stay with us.
Please contact me anytime should I be of further assistance; Chris.roberts@Hilton.com PH: +86 (020) 2833 2888-6000