Dear orangedesk262 san,
Firstly, I would like to thank you for taking the time to advise of your stay at Sapporo Grand Hotel. We have read your comments at our hotel. Also, thank you for the kind words regarding our breakfast, room and staffs. Your words are a great motivator for all of us to work for this hotel. However, we are sorry to hear that you have not satisfied with the charge for usage of gym at our Hotel. Taking into consideration your feedback, we will review your comment and try to improve it in order to contribute to your comfortable hotel life. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our valued guests. We hope that you will consider us for your next trip to Hokkaido again.
Yours very sincerely,