Dear Rebekah D,
Thank you for sharing your experience with us!
and HAPPY BIRTHDAY!
It most certainly is unfortunate that it rained on the one day you visited... if we could only control the weather.....
We are however pleased to hear that everything worked out and that you and your family were able to enjoy yourselves while dining with us.
Stop on by again if you ever find yourself in our neck of the woods!
Thank you again for your review and have a great day!
19 - 23 条点评，共 276 条
我无法评价这里的食物，因为我们没有进去吃饭。 在餐厅的服务人员告诉我们只需等5分钟就能轮到我们后，我们很有礼貌的等待了15分钟。然后我们问服务人员我们还需要等多久， 结果却被告知我们还需等1个小时。 如果我们没有再次询问的话，我们可能现在仍在那里等待。
Thank you for taking the time to bring your recent visit to our attention.
Allow me to start off by apologising for your most unfortunate experience. This was clearly a blunder on our behalf and it should have not have happen.
We have since started English training sessions for our dining staff in order better serve our guests.
Should you find yourself in our neighbourhood again in the future, we sincerely hope you will give us a second chance.
Thank you again for your review and have a great day.
Dear Edvard H,
Thank you for reviewing us here on TripAdvisor.
A topic that isn't brought up enough in my opinion, our desserts! Our talented pastry chefs work very hard to ensure each guest leave with a smile on their face!
If you have the chance, our Riz au lait is quite tasty as well!
Thank you again for sharing your experience and we look forward to your next visit.
Dear Adam S,
Thank you for your kind words and review of us here on TripAdvisor.
Were glad you were able to stumble upon our little piece of Kyoto.
We do our very best to accommodate all guests preferences as well as allergies and intolerances. Our chefs are always willing to whip up something special should you request it!
We look forward to the day we have the opportunity to serve you again.
Until we meet again!
Thank you for taking the time to share your rooftop experience with us here on TripAdvisor.
We're pleased to hear that you enjoyed your visit with us at our annual rooftop event.
I have shared your comments with our chefs and they vow to do their very best to make sure all guests get to eat their wonderful dishes as quickly as possible! but as you suggested, we do recommend advanced reservations if possible.
Thank you once again for your review and we sincerely hope you visit us again.