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1 - 6 条点评,共 737 条
点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年8月16日的点评 通过移动设备发表

我们订了一个大床房,房间很小,小到让我难以相信。我感到了幽闭恐怖,并且无法入睡。我们全家3口人去旅行,我们的女儿快3岁了,这样的空间实在令我们难以容身。酒店工作人员非常友好专业,酒店位置很完美,但我不会回去。这里对其他游客来说可能还不错,但我不认为这家酒店适合家庭入住。

感谢 tizzah_maisa
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com.au 查看原文
hgmk2015,京都格兰爱慕斯酒店 的 Front desk,回复了这篇点评2019年12月22日已回复
Google 翻译

Thank you very much for staying with us and also thank you for your feedback.
We are terribly sorry about the room size.
This size is 18 square meter but this is normal japanese size and we have other type of room for family so please try it if you have a chance to come to here.
Thank you very much for your kind understanding and cooperation.
And also thank you very much for your good comment for the staff.
We are happy to heat that you liked our staff.

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年7月22日的点评

我和家人一起旅行,住在一个可以轻松容纳我们五个人的房间- 睡在传统的房间(带蒲团床垫和垫子)。感觉非常有趣和舒适! 干净的客房设有私人浴室。 酒店地理位置优越,交通便利邻近商店和餐馆。 这是一次很棒的经历。

感谢 TomDon2014
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com.au 查看原文
hgmk2015,京都格兰爱慕斯酒店 的 Reception,回复了这篇点评2019年7月23日已回复
Google 翻译

Dear Mr./Ms. TomDon2014

Thank you very much for choosing HOTEL GRAN Ms KYOTO on this time.
In addition, we sincerely appreciate that you posted a review about the experience during your stay.
It will be a great help to improve our quality and service.

As many guests said,our location is convenient for going around in Kyoto city.
You can access major sightseeing spots easily and directly from our hotel.
Also, there are so many shops and restaurants around our hotel.
Gion and Ponto-cho are great choices to find your favorite restaurants.
I hope you found your favorite shops and restaurants in Kyoto.

I'm glad to hear that you enjoyed to stay our Japanese style room.
As you know, Japanese style bed is provided in Japanese room instead of Western bed.
It is put on the tatami mat directly, but this room is great to experience a part of Japanese culture.

Did you have a good time in Kyoto?
Your warm comments motivate our staff.
We will try to improve our skills and hospitality with best effort.
We look forward to seeing you again in the near future.

Hiroshi Kosaka
Reception
HOTEL GRAN Ms KYOTO

举报业主不当回复
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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年6月23日的点评 通过移动设备发表

我跟我的家人一起来就家酒店住,我们非常喜欢这家酒店,在这家酒店还能吃得到特别好吃的食物,我们午餐的时候就吃到了很棒的传带寿司,晚上的时候酒店还会提供小零食,这家酒店附近还有一家711商店。早餐的时候我们是在Shizuya Sanjo吃饭的。这家酒店距离Gion街区以及Gion Corner非常近,在那里能够看得见不错的演出,非常值得。我们预订的是传统的榻榻米房,一家五口一起住,但是孩子们希望能有自己的空间,酒店的前台员工Cueto非常理解我们帮我们找了多余的房间。感谢员工Cueto。另外的房间虽然很小,但是也足够我的孩子们住,他们很喜欢这里的房间。

感谢 Jeremy63
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
hgmk2015,京都格兰爱慕斯酒店 的 Front desk,回复了这篇点评2019年6月27日已回复
Google 翻译

Thank you for your staying with us and also Thanks for your great review.
We are happy you made good memory during your stay and satisfied our service.
We wish you enjoyed you japan travel.
When you stay in the Kyoto again, Please stay with us again!
We are looking forward seeing you again.
Thank you so much.

Hotel Gran M`s Kyoto

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年4月26日的点评 通过移动设备发表

我本想给这家酒店打四星,但是到浴室的台阶让我打消了这个念头。尤其是老年人,如果不注意,很容易在浴室跌倒。台阶很高,我可能不会再回到这家酒店了,因为它很不方便。别误会我的意思,那里的地理位置很好,而且还有一间洗衣房;然而,浴室的质量让我很困扰。

感谢 DUDETTE33
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
hgmk2015,京都格兰爱慕斯酒店 的 Reception,回复了这篇点评2019年4月27日已回复
Google 翻译

Dear Mr./Ms. DUDETTE33

Thank you very much for choosing HOTEL GRAN Ms KYOTO on this time.
In addition, we sincerely appreciate that you posted a review about the experience during your stay.
It will be a great help to improve our quality and service.

I feel regret that you couldn't satisfy your stay with us.
As you know, there are a step in front of bathroom.
An extra step is available upon request. It may solve a this problem.
For your information, the following type of room has no big step into a bathroom.

*Deluxe twin/triple room
*Superior/Deluxe room with tatami area
*Deluxe Japanese room

Again, thank you very much for staying with us.
I understood that the bad experience of you is useful to improve our service and hospitality.
We will keep trying the quality of our hotel and staff with our best effort.
We look forward to seeing you again in the near future.

Hiroshi Kosaka
Reception
HOTEL GRAN Ms KYOTO

举报业主不当回复
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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年4月18日的点评

我在这里住了两个晚上。我提前到达了这里,但是却有6个小时不能进入房间,他们真是没有一点灵活性和同情心可言。我的房间是一间很小的双人间,房间里几乎没有空间可以走动。浴室有一个很高的台阶(大约有1英尺高),你需要进行一个不稳定的大幅度动作才能进出浴室。对于任何四十岁以上的人来说,这都是不可能的。缓解这一切的是一位友善但是已经超负荷工作的员工,以及酒店靠近交通、餐食选择和其他地点的好位置。大厅很漂亮,但是当我在那里的时候,大厅里却有几十个行李箱。

感谢 Skat99
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
hgmk2015,京都格兰爱慕斯酒店 的 Reception,回复了这篇点评2019年4月20日已回复
Google 翻译

Dear Mr./Ms. Skat99

Thank you very much for choosing HOTEL GRAN Ms KYOTO on this time.
In addition, we sincerely appreciate that you posted a review about the experience during your stay.
It will be a great help to improve our quality and service.

I was regret to hear your experience.
First, we don't provide early check in service. If you arrive before 15:00, normally we keep your baggage at reception after registration.
We may be able to provide your room before 15:00, however it is depend on the cleaning progress and availability.
If you need to enter your room because of some reason, please ask your receptionist.

As you know, our small double room(13sq) is not specious. Some guests may feel hard if they open a big suitcase.
However this room is prepared for comfortable good night sleep.
Let's take a great shower time with DHC OLIVE GOLD bath amenities.
And then, SIMMONS mattress invite you a quality of sleep.
An extra step is available upon request. it help to solve the big step to enter the bathroom.

Again, thank you very much for staying with us.
I understood that the bad experience of you is useful to improve our service and hospitality.
We will keep trying the quality of our hotel and staff with our best effort.
We look forward to seeing you again in the near future.

Hiroshi Kosaka
Reception
HOTEL GRAN Ms KYOTO

举报业主不当回复
此回复为业主反馈,并不代表TripAdvisor以及其合作方的意见。
点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年4月6日的点评

我们的双床房又小又狭窄。有很多便利设施(牙刷、梳子、洗发水、护发素、剃须刀)。Wifi信号很好。有付费的洗衣机和烘干机——不像其他大部分酒店是免费的。早餐不错——不是特别好吃。

感谢 Michael Z
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
hgmk2015,京都格兰爱慕斯酒店 的 Reception,回复了这篇点评2019年4月7日已回复
Google 翻译

Dear Mr./Ms. Michael Z

Thank you very much for choosing HOTEL GRAN Ms KYOTO on this time.
In addition, we sincerely appreciate that you posted a review about the experience during your stay.
It will be a great help to improve our quality and service.

As many guests said,our location is convenient for going around in Kyoto city.
You can access major sightseeing spots easily and directly from our hotel.
Also, there are so many shops and restaurants around our hotel.
Gion and Ponto-cho are great choices to find your favorite restaurants.
I hope you found your favorite shops and restaurants in Kyoto.

Did you have a good time in Kyoto?
Your warm comments motivate our staff.
We will try to improve our skills and hospitality with best effort.
We look forward to seeing you again in the near future.

Hiroshi Kosaka
Reception
HOTEL GRAN Ms KYOTO

举报业主不当回复
此回复为业主反馈,并不代表TripAdvisor以及其合作方的意见。
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