太久没有出国旅行,来两天一日家庭吉隆坡JW MARRIOTT HOTEL庆祝结婚纪念日,进房间HOTEL一个小蛋糕,房间窗口对面就对准PAVILION大电视,太爱了
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太久没有出国旅行,来两天一日家庭吉隆坡JW MARRIOTT HOTEL庆祝结婚纪念日,进房间HOTEL一个小蛋糕,房间窗口对面就对准PAVILION大电视,太爱了
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Thank you for taking the time to write following your stay during the reopening of the JW Marriott.
I was pleased to read that overall you were satisfied with our service and facilities. I will be sure to pass on your compliments to our team.
I look forward welcoming you personally on your next trip to Kuala Lumpur. In the meantime if I can be of assistance please don't hesitate to contact me.
Sincerely,
James Bevans
General Manager
JW Marriott Kuala Lumpur
james.bevans@marriott.com
很肮脏~ 枕头很旧,口水印都能透出枕头套~也有点味道,还有被单有类似鼻屎没清理。大牌五星级酒店不该有这样的水准!卫生条件和budget酒店有的比
Dear Voyage24613426070,
Thank you for staying with us and for your review of our hotel.
I was disappointed to read that we didn't deliver our usual level of service. Please accept my sincere apologies, and rest assured that I will follow up on all your concerns personally.
Sadly, I can’t reverse the mediocre impression you have experienced. I wish to again extend my sincere apologies for the less than satisfactory stay. Hopefully, one day, you will forgive us and give us another opportunity to be of service to you.
Best Regards,
Maxine Jernal
Resident Manager
JW 吉隆坡
Westin> JW > Ritz 快乐地走路搬家之旅 Part 2
吉隆坡的好友Benny大推JW。
整体的住宿体验也很满意,期待下次主餐厅整修完入住,有更好的体验
从Westin走过一个小马路,就是JW。
Majesty的Starhill专车,也会停在JW门口。
JW的酒廊在2F。
JW的酒廊有两位马来西亚华人员工,其他主管都是马来西亚印度人。
(我感觉我在很多个JW都遇到印度主管)
因为年后住房的人比较少 很幸运地升等到Junior Suite
隔壁JW CI时主动跟我说这几天住客少,你可以五点再退房)
[房间] 2322房。
JW毕竟是高阶品牌。
因此感觉到房间的家具品质,比Westin更高一个等级。
虽然也都是有点年纪的饭店,但是维护的更好。
这个房间的景我很喜欢,正对pavillion门口的超大电视墙。
Junior Suite的空间其实就已经很大。而且位置是在电梯口。
一出电梯就到,非常方便。
也是两台60吋大电视。
很令人感动的是,房务人员Tushar,没有收放在床头小费之外,还特别手绘一只可爱的老鼠跟用中文写新年快乐给我。
我后来才发现,他是完全不会中文,是看Google画出。 实在是超用心
JW的冷气非常给力,但是被子比较轻薄。 所以冷气温度不要设太低,不然很冷。
Westin的被子也很轻,但是超保暖。冷气问度要设低一点,不然很热。
[酒廊]
下午茶就是有三种三明治 (蛋、鲔鱼、咖哩鸡肉) 面包其实有点干. 但馅料ok
Day1 是还有两种小甜点 Day2是有印度饼+马铃薯咖哩
Happy hour 所提供的食物种类比较少
第一天热食:爱尔兰羊肉+蒜头饭 , 豆类咖哩
种类有点少,但口味上是蛮精致的
Westin 菜色丰盛很多
另外现榨果汁只有柳橙汁,而且你要特别吩咐”fresh orange juice”才会有。
[早餐]
餐厅正在整修中,目前早餐buffet是在三楼使用。
因为原本是会议空间,所以提供的食物种类比较少。有点可惜。
据说从去年九月开始整修,需要半年。
因此建议四月后再去订房。 早餐应该会好很多。
JW早餐的口味比Westin精致一些。
有一道焗烤绿花椰菜蘑菇,口味超入味,非常好吃。
香菇烧卖/海鲜烧卖/奶黄包/斑斓包 的原料跟隔壁Ritz一样。是比较好吃的。
但非常可惜,没有现做的热汤面。
因为空间有限,也没有现打果汁。
也只有清粥 (其他饭店 都提供 清粥/ 鸡肉粥)
[泳池]
JW的泳池是这次入住的饭店中最大最美。
是刚重新整修好的。 泳池也很大。
但是水温比较凉。
我们穿着长袖长裤潜水衣游泳,还觉得水有点凉。
(Majesty, Westin的泳池中都含盐分,我们穿长袖泳衣游泳 觉得水温适中很舒服
Ritz, JW, Meridien的泳池就感觉比较冷)
还有一种专门的池畔房型。感觉也不错。
健身房也是蛮漂亮
蒸气室 烤箱
热水池 (没有水柱按摩)
环境也都是相当好
Dear Ms. Jiajun,
Thank you for taking the time to write following your recent stay at the JW Marriott Kuala Lumpur.
I was pleased to read that overall you were satisfied with our service and facilities. I will be sure to pass on your compliments to the associates.
I look forward welcoming you personally on your next trip to Kuala Lumpur. In the meantime if I can be of assistance please don't hesitate to contact me.
Sincerely,
James Bevans
General Manager
james.bevans@marriott.com
在吉隆坡的万豪地点就在Pavilion 旁边,吃饭购物都绝对方便的住宿选择,起床游个泳再上街感受节庆购物令人开心,这次家庭出游,一间行政房和双床房间可以联通,服务人员没有刻意说,但安排的很适当,最少长辈和小孩都很开心!希望早餐空间能在有对外窗的空间会比较舒服
床很脏,枕头和浴袍有一股臭味,感觉是人的油臭味,床单也很多污渍!住的不舒服!不知道床单有没有换,浴袍感觉都没洗过
Dear Laurawangg,
First of all, thank you very much for taking the time to share your review with us via TripAdvisor, your feedback is much appreciated. I am disappointed to see that we could not meet your expectations during your most recent stay with us. providing our valued guest with a pleasant and clean room is our utmost goal.
I really hope to welcome you back really soon to show you the real JW treatment and please do not hesitate to contact me personally, should you wish to share more details with regards your stay or if there is anything I can assist you with. I am reachable via reza.shahgholi@jwmarriottkl.com
Wishing you a pleasant week ahead.
Thank you and Best Regards
Reza Shahgholi