Dear sektao,

Thank you for your review. We are glad to have achieved your overall liking. We appreciate your thoughts and the constructive feedback, which will be assessed for improvement, where possible. Thank you for staying and we look forward to many more opportunities in welcoming you back and to be of service again.

Sincerely,
Jessic Chang
Front Office Manager

Dear wendylloyd72,

Thank you for your review. We are glad to have achieved your overall liking. We appreciate your thoughts and the constructive feedback, which will be assessed for improvement, where possible. Thank you for staying and we look forward to many more opportunities in welcoming you back and to be of service again.

Sincerely,
Jessic Chang
Front Office Manager

Dear hdhill670245,

Thank you for taking the time to provide us with your feedback.

I am truly sorry to hear about your unpleasant experience. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies.

I would like to assure you that I will personally addressed the issues with the staff concerned and will ensure that our team members receive the necessary guidance to perform a much better role moving forward to avoid a recurrence of this incident.

Unfortunately, there is no way of recreating the past or reversing the unpleasant incident you experienced. However, I can assure you that we value your feedback and your feedback has been utilized to improve our service and communication.

Once again, please accept our apologies.

Sincerely,
Jessic Chang
Front Office Manager