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1 - 6 条点评,共 1,531 条
点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年8月26日的点评

我带着我的家人在吉隆坡度过了一个周末的假期,在众多酒店中选择了这家酒店,一切都很好。房间很宽敞,对于支付的价格来说,房间肯定超出了我的预期。酒店位于吉隆坡金三角,步行到任何一个热门旅游景点都只需要大约10分钟,其中吉隆坡塔是最近的。从房间里也能看到美丽的景色。

与这家酒店合作收集的点评
感谢 raimi28
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
OasiaSuitesKL,吉隆坡豪亚酒店式公寓 的 Hotel Manager,回复了这篇点评2019年8月27日已回复
Google 翻译

Dear raimi28,

Thank you for the valuable comments and we are glad to know that you have an enjoyable stay with us.

We believe in hosting our guests with excellent service and the luxury of our brand, we glad that we were able to exceed your expectations.

It is our mission to completely delight and satisfy our guests and we look forward to providing your family and friends with many more memorable moments at Oasia Suites Kuala Lumpur.

Best Regards,
Ken Lim
Hotel Manager
kenlim@fareast.com.sg

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年7月12日的点评

这是一间套房,房间很大,布置的很好,但是在夜晚之前很少能够打扫干净,床也很硬。你可以感受到这里的泉水,位置和游泳池真是太棒了!附近很多超级购物场所和吃饭的地方。

与这家酒店合作收集的点评
感谢 sopdity
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
OasiaSuitesKL,吉隆坡豪亚酒店式公寓 的 General Manager,回复了这篇点评2019年7月14日已回复
Google 翻译

Dear Valued Guest,

It was a pleasure to receive your review and to learn how great of a time you had while staying with us at Oasia Suites Kuala Lumpur.

We apologize for the inconveniences experienced and we have shared your feedback with our management team and will work with involved areas to improve our product and services, preventing this from happening in the future.

We look forward to the pleasure of welcoming you back to our hotel as we strive to serve you better in the future.


Best Regards,
The Hotel Management

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年6月24日的点评 通过移动设备发表

我喜欢酒店的地理位置和洗衣机的位置。我住了一晚上,没什么可抱怨的,但是需要注意的是:(1)房间和卫生间相当暗,我感觉很郁闷。也许我订的房间正好是门的正面。(2)前台没有什么经验,也不是很热情。我感觉不到一点温暖或热情。

感谢 Hazellejade
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com.sg 查看原文
OasiaSuitesKL,吉隆坡豪亚酒店式公寓 的 General Manager,回复了这篇点评2019年7月1日已回复
Google 翻译

Dear Valued Guest,

It was a pleasure to receive your review and to learn how great of a time you had while staying with us at Oasia Suites Kuala Lumpur.

We apologize for the inconveniences experienced and we have shared your feedback with our management team and will work with involved areas to improve our product and services, preventing this from happening in the future.

We look forward to the pleasure of welcoming you back to our hotel as we strive to serve you better in the future.

Best Regards,
The Hotel Management

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年5月17日的点评

房间整体干净,除了空调效果不是特别好,有一点热。离开酒店需要走一段路才到主干道。停车场入口有点窄,如果开车到物业,通往物业的指示标志也不明显,差一点错过转弯。

与这家酒店合作收集的点评
感谢 Global_Ng
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
OasiaSuitesKL,吉隆坡豪亚酒店式公寓 的 General Manager,回复了这篇点评2019年5月26日已回复
Google 翻译

Dear Valued Guest,

It was a pleasure to receive your review and to learn how great of a time you had while staying with us at Oasia Suites Kuala Lumpur.

We apologize for the inconveniences experienced and we have shared your feedback with our management team and will work with involved areas to improve our product and services, preventing this from happening in the future.

All of us here look forward to welcoming you back on your next time for another fantastic stay at our hotel.

Best Regards,
The Hotel Management

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年5月7日的点评

酒店的内部很破旧,显然这家酒店是为了迎合交通高峰时的旅游团。如果酒店的房价不打折的话,那么你付的房费会非常的不实惠。我得到了半价的优惠,这让我勉强可以接受。酒店的员工很普通,他们的服务一点都不热情。酒店的位置还不错,但是从酒店大堂去到主干道感觉有点不舒服。

与这家酒店合作收集的点评
感谢 Global02568868350
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
OasiaSuitesKL,吉隆坡豪亚酒店式公寓 的 General Manager,回复了这篇点评2019年5月7日已回复
Google 翻译

Dear Valued Guest,

Thank you for sharing your review with us.

It is disheartening to hear about your recent unpleasant stay experience and we have taken note on your comments for the attention of the respective department.

We endeavour to continuously improve our services and facilities and would like to apologise for the inconvenience that you had experience during this trip.

We hope that you will allow us the opportunity to welcome you back for a truly delightful stay in the near future.

Best Regards,
The Hotel Management

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年4月26日的点评

作为这家酒店的常客,前台工作人员的整体服务水平远远低于接受标准。大多数情况下,他们都很粗鲁,根本不是那种“服务意识”强的人。每个人都不始终如一,他们的服务没有标准。一些女性前台感觉她们是在五星级酒店的前台工作,只有当你看起来像一个有50亿美元的客人时,她们才会对你很好。然而,酒店的关键部分,房间布局和便利设施是我不断来这的原因。对这家酒店的管理来说,要么用更有服务意识的领导来代替,要么用更有能力的员工来代替你的前台团队。

感谢 alexannism
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com.my 查看原文
OasiaSuitesKL,吉隆坡豪亚酒店式公寓 的 General Manager,回复了这篇点评2019年4月30日已回复
Google 翻译

Dear Valued Guest,

At the outset we would like to tender our sincere apology for not coming up to your expectation.

We are in receipt of your feedback. We thank you for taking the time & highlighting the areas of concern.

We assure you, that necessary action has been initiated & concerned staff are being trained & handled appropriately.

It is our humble request, that you give us another opportunity to serve you, to your satisfaction.

We hope we can regain your trust the next time you visit Kuala Lumpur and deliver a flawless stay that meet your expectations.

Best Regards,
The Hotel Management

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