Dear Prerna R,
Thank you for staying with THE FACE Suites and sharing your valuable feedback to us.
We are happy to know that our room and facilities with the infinity pool has met with your expectation. We certainly look forward to welcoming you back to the hotel in future.
Thank you for trying us out and taking your time to write us a review.
We are happy to hear that you liked features in our room and our infinity pool.
We look forward to welcoming you back to our hotel, whenever travel plan brings you back to Kuala Lumpur.
Thank you for choosing THE FACE Suites and taking your time in writing us a feedback.
We are glad to hear that you are satisfied with the quality of our hotel room you have stayed and the view of the infinity pool.
We noted your comment on the lift and we are currently taking steps to upgrade our lifts as it has been out of services due to a sudden pipe burst at one of the floors and the water has leaked into the elevators which caused sudden lift breakdown. As a result of this issue, a new procedure is currently being put in place in order to prevent this from happening again and also to manage such situation better if it reoccurs in the future. We would like to apologise on the inconveniences that has brought to you during your stay.
We appreciate your feedback and we hope to see you at the hotel again.
Dear zainah a,
Thank you for taking your time in writing us a review.
We are happy to know that you are satisfied with the view from our infinity pool, our café iL Viso as well as the well-decorated lobby area.
Just to share with you that the hotel has its own reception counter and receptionist to assist guests in checking in and checking out. As such, you may have posted your review on the wrong location.
We appreciate your feedback on the facilities and hope you could consider staying with THE FACE Suites in the future.
房间非常宽敞和清洁, 有厨所, 两房, 两厅。
唯一不好的地方是因为酒店太高, 人太多, 每次等升降机都要等一段时间。
Thank you for staying with THE FACE Suites and taking your time in writing us a feedback.
We are excited to learn that you are happy with the location of the hotel and the services provided as well as the specious and well-equipped room.
We noted your comment on the slow lifts due to the hotel is experiencing peak period and we seek your understanding in this matter.
We appreciate your feedback and look forward to seeing you again at the hotel in the future.
Thank you for your time in writing us a review.
We are thrilled to hear that you are happy with the infinity pool and its view as well as the food served to you during your stay with us.
We hope to see you at the hotel again.