奥斯汀的goto旅馆被订满了,只怪我没有早定。我找了很多地方,只有这家有房间。但价格比平时多一倍。别无选择订了这家。入住,房间和床都很好。但是,我们下去拿早餐时候,被告知需要买早餐。两百多元一晚,还要自己买早餐?开玩笑。绝对不会再回来。我想希尔顿还好点。更多
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奥斯汀的goto旅馆被订满了,只怪我没有早定。我找了很多地方,只有这家有房间。但价格比平时多一倍。别无选择订了这家。入住,房间和床都很好。但是,我们下去拿早餐时候,被告知需要买早餐。两百多元一晚,还要自己买早餐?开玩笑。绝对不会再回来。我想希尔顿还好点。更多
显示较少Good Afternoon,
I am so terribly sorry about your overall impression of your stay at our hotel. We certainly hope to exceed all guests expectations, so if there is anything further that you would like to discuss, please don't hesitate to reach out. I apologize about the frustrations experienced with our non continental breakfast and certainly appreciate your feedback and definitely take all suggestions into consideration and will share this with the appropriate team. Again, thank you for staying with us and I'm sorry about your overall experience.
Warm Regards,
Margaret Thurston
Front Desk Manager
Courtyard by Marriott Austin Northwest/ Arboretum
T: 512.502.8100 ext. 604 F:512.502.8174
酒店员工真的非常给力,这里的住宿跟我们想象中的一样,而且也物有所值。酒店大堂就像一个"枢纽",方便集合,有咖啡吧,晚上的酒吧,还提供一些食物。酒店位置很好,方便购物或者吃饭,还有批发市场。
Thank you for taking the time to share your wonderful comments with us. We're so glad you enjoyed your stay and had such great things to say about everything and everyone. It was a pleasure having you as our guest and look forward to welcoming you back again soon.
这家酒店的所有的东西还像往常一样,这是一家很漂亮的酒店,工作人员工作高效,对人友善。酒店在漂亮的奥斯汀植物园区域。酒店附近有很多购物商店和餐馆,如果有必要话你可以去主要的购物区去购物。
We are delighted to hear your wonderful comments with regards to our staff! We will continue to work every day to ensure next time you stay with us you'll have a 5 star experience! We look forward to seeing you again soon!
这家酒店的老经理非常可怕。Natalee Ulrich是迄今为止我在这个位置见到的最自大,傲慢、无能和无用的人。感谢上帝把她抛弃了!她就是这个酒店总是被其他酒店打败的原因!
Thank you for the review of our hotel. We look forward to welcoming you back again on your next trip.
我预订了这家酒店是因为它接近3M半程马拉松起跑线。酒店非常舒适,有方便的地理位置。员工友好、高效、乐于助人。我事先打电话询问房间里是否有微波炉能准备我的赛前餐,被告知每个房间都有一个。在比赛的早晨,我在房间里没有发现。去大厅加热我的食物。一个如此昂贵的酒店,在大堂没有咖啡,我觉得奇怪。那个友好的前台给我了一个杯子。
Margaret, Thank you very much for staying with us, and for sharing the details of your stay. Our culture is to ensure that we exceed our guests expectations and truly personalize their visit. We are all very disappointed that we did not meet your expectations on this occasion. I have shared your review with my colleagues, so that we can address opportunities. We hope to have the opportunity to welcome you again and make your future stays five stars!
这是我在酒店的第一次住宿。但是我住过很多次Countyards酒店了,所以知道去期待什么。酒店最近重新翻新过了。房间很不错。员工超级友好,乐意帮忙。健身房很小,有三个机器没法工作。对于我付的价格来说,我会再住在这里的。位置很不错。
Good Afternoon,
Thank you for sharing your experience at the Courtyard Austin Northwest/Arboretum!
As a Valued Customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations.
Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
Sincerely,
Margaret Thurston
Front Desk Manager
Courtyard Austin Northwest/Arboretum
margaret.thurston@whitelodging.com
512-502-8100
位置一流,几块钱的的士就可以到乡镇了,但也不用很疯狂的速度开车。旅馆非常干净,我们住了间性价比很不错的房间,房间离泳池实在是太近了,白天开工的时候声音大,所以噪音是我们住进这里的唯一问题。如果你是个夜猫子的话停车也会是个麻烦事。
Thank you for taking the time to review your stay with us. I am glad to hear that you enjoyed yourself outside of construction noise. We have wrapped up all construction at the hotel and welcome you back any time your travels bring you back to Austin!