Dear Valued Guest,
Thank you for taking the time to share your recent stay at the SpringHill Suites Austin South.
We see that there is room for improvement based on your feedback. We also noticed that there were several missed opportunities.
Please accept our apology for not meeting your expectations during your stay.
Thank you for taking the time to give our team and hotel a great review. The team and I strive to provide great service to our guest as in hopes that you will come and stay with us again. We do appreciate your business.
Dear Aurora Guy,
Thank you for taking the time to give fee back regarding your stay here at the Springhill Suites Austin South. I have shared your feed back with our team and they thank you for mentioning how friendly they are.
I can assure you that your review has been shared with the appropriate department heads addressing the noise and the hotel make over you mention the hotel needs.
We do appreciate your business and again thank you for your thoughts and feed back.
我住了一晚，高速公路上的噪音让我无法忍受。 即使在半夜也外面也很吵。 我只能用纸巾堵我的耳朵，用枕头盖住我的头，但一直被吵醒。酒店应该安装隔音窗。
Thank you for taking the time in giving feed back regarding your stay with us here at the Springhill Suites. It is unfortunate that our hotel is along side of one the busiest highway in Austin. I assure you that your concern will reviewed by the department heads that can look into your views regarding the highway noise.
I know that it is important to have a restful night and I do apologize for lack of it that you did not receive. I do apologize for the noise stay and you concern has been noted.
Thank you for taking time to give our hotel Springhill Suites Austin South feed back regarding your most recent stay. I am glad to hear that our check-in staff greeted you with a smooth check in process and also that you found our beds comfortable. We strive to assure our guest have a restful stay each with us.
I have shared your concerns with the department heads regarding the smell of the pillows and wall corner moldings.
We do appreciate your business and I do hope you will visit us again soon.