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Dear Mr./Mrs. Intopia,
Thank you for your rating. We’re glad to learn that the location, safety and room of the Bourbon Convention Ibirapuera hotel were satisfactory during your stay. We have received your suggestion regarding the hours of the Fitness Center. Thank you for helping us improve our services. We will study the feasibility of your suggestion together with the departments in charge to provide you with the best possible service. In terms of having an iron inside the room, unfortunately it is not possible due to policy reasons. However, we’d like to take advantage of this opportunity to inform you that we have ironing services available at our hotel. To order this service, you simply have to contact the staff by dialing #9. It is a pleasure to welcome you. You’re always welcome at our hotel.
Hello Mr. Marceladu, thank you for sharing your opinion with us, it helps to improve our services. We have an improvement plan to better serve you, please accept our apologies.
Thank you for your attention,
Dear Mrs. Rúbia,
Knowing that you appreciated your stay at Bourbon Convention Ibirapuera makes our entire staff extremely happy and proud. Thank you for the compliments paid to the comfort and cleanliness of our rooms and fitness center.
We were surprised to hear you weren’t satisfied with the variety and quality of our meals, given that we offer an international menu with over 15 options between hot dishes, salads and a variety of desserts. Our suppliers are also carefully selected by our chef and nutritionist so as to ensure excellent quality in our foods. Regardless, the manager in charge has been made aware of your comments and is verifying the possibility of improvements together with the F&B staff.
We hope you’ll come back soon.
Dear Mr. NinuMumbai,
Thank you for your rating. We are glad to read that the location, cleaning, comfort and Internet service of Bourbon Convention Ibirapuera were satisfactory during your stay.
We would like to inform you that we really did have a few power outages in September due to maintenance of the power grid carried out by the local utility company. Please note that Bourbon Convention Ibirapuera did not intervene in this procedure. We kindly ask that you contact us directly via the email gerencial .conv @ bourbon .com .br to provide us with more details about the time you spent with us. By doing so, we can better verify the source of your dissatisfaction and give you an explanation or solution for the incident.
You are always welcome at our hotel.
Dear Mrs. Graziela,
Thank you for your rating. It is extremely rewarding for us to know that, due to our rooms, staff, great location, web check-in, express check-out and the digital newspaper service of Bourbon Convention Ibirapuera, you would like to return to our hotel. We appreciate your recommendation.
It will be our pleasure to accommodate you again.